Fund Services Specialist - Solutions

Janus Henderson • Denver, CO

11d • Hybrid

About The Position

The Fund Services Specialist - Solutions role provides customer service and account support to internal and external clients, shareholders, investors, and financial institutions. The position researches shareholder account histories and transaction records, resolves account issues, processes approved adjustments, prepares written communications, and responds to investor enquiries by phone and email. It also supports tax reporting and payment processes through spreadsheet updates and report reviews, and performs ongoing quality checks to help ensure accurate and complete processing. The specialist is expected to apply industry and company knowledge while meeting quality and productivity standards.

The role is offered in a hybrid working environment. Candidates must have a high school diploma or GED, at least one year of experience in banking, financial services, or mutual funds, and at least one year of customer service experience. FINRA Series 6 and 63 licenses are required or must be obtained within six months of hire; a FINRA Series 26 license is required or must be obtained within one year of hire. The position may require overtime on short notice, including evenings, weekends, and holidays. The stated base salary range is $60,000–$65,000, and the role may be eligible for an annual discretionary bonus.

Requirements

• High school diploma or GED.
• At least one year of experience in banking, financial services, or mutual funds.
• At least one year of customer service experience.
• Excellent professional written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to identify discrepancies in transaction and account histories and verify records for accuracy.
• Detailed knowledge of legal processing requirements and regulatory requirements applicable to written correspondence.
• Ability to proofread and edit work accurately.
• FINRA Series 6 and 63 licenses, or ability to obtain them within six months of hire.
• FINRA Series 26 license, or ability to obtain it within one year of hire.
• Ability to work overtime on short notice, including evenings, weekends, and holidays, when required.

Nice To Haves

• Bachelor’s degree.
• Understanding of IRA and retirement plans and mutual fund tax information.
• At least one year of research experience.
• Experience with state and federal fiduciary tax withholding requirements.
• Proficiency in Microsoft Word and Excel; PowerPoint experience is helpful.
• Ability to work effectively in a self-directed environment.
• Strong mathematical skills.
• Ability to retrieve and review hard-copy files, which may involve frequent movement between sitting and standing.

Responsibilities

• Answer incoming calls from internal and external clients and respond to enquiries verbally or in writing.
• Research shareholder account histories and transaction records in response to requests from shareholders, internal departments, and financial institutions.
• Identify and resolve account issues, determine when corrective adjustments are required, and process approved adjustments.
• Prepare written communications to investors about account-specific information, transaction requests, mutual fund accounts, fund policies, practices, and services.
• Respond to investor emails regarding general enquiries and account servicing requests.
• Update state and federal withholding spreadsheets for payment submission.
• Review reports that may affect shareholder tax reporting.
• Complete ongoing quality checks to support accurate and complete processing.
• Provide a high level of customer service by applying industry and company knowledge while meeting quality and productivity standards.
• Carry out other duties as assigned.

Benefits

• Generous holiday policies.
• Health and wellbeing benefits, including corporate membership to Wellhub.
• Paid volunteer time.
• Professional development courses and tuition or qualification reimbursement.
• Maternal and paternal leave benefits and family services.
• Employee events and programs, including a 14er challenge.
• Complimentary beverages and snacks and employee happy hours.
• Potential eligibility for an annual discretionary bonus award from the profit pool.
• Pension and retirement plans.
• Various health, wellbeing, and lifestyle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED