Solutions Engineering Manager

Synthesia • New York, NY

22h • Hybrid

About The Position

Synthesia is seeking a Solutions Engineering Manager to lead and grow its presales function in NYC. This is a founding leadership role reporting to the presales VP of Solutions Engineering. The successful candidate will establish the presales discipline from the ground up, shaping the playbook for regional success and collaborating across the business to share best practices. The role involves full ownership of the team's success, including hiring and developing Solutions Engineers, while remaining hands-on in high-impact deals. Responsibilities include setting standards for discovery, demos, Proofs of Concept, and technical evaluations, partnering with Sales, Product, Customer Success, and Product Marketing to connect team efforts to revenue outcomes, and owning forecasting, performance, and market health. Collaboration with presales leadership on strategy and priorities is key.

Requirements

• Experience recruiting, managing, and developing Solution Engineering presales teams.
• Experience owning the full employee life cycle from hiring through onboarding and promotions, for teams built from scratch and inherited.
• Experience where leadership path started as an IC executing straightforward opportunities, evolved to solving complex problems with product partners, and built deep expertise in a specific business area or vertical.
• Track record of improving team performance through coaching, hands-on deal support, and consistent execution of an established presales process.
• Comfortable owning forecasting, pipeline hygiene, and performance reporting from a presales perspective.
• Fluent in MEDDPICC and Command of the Message, with the credibility to coach both new and experienced SEs on applying them.
• Clear, inclusive communicator who can flex from deep technical detail to executive-level value narratives, and can teach others to do the same.
• Collaborative leadership style, comfortable partnering with Sales, Product, Customer Success, and Product Marketing leadership as peers.

Responsibilities

• Hire, ramp, and develop a team of 5-10 Solutions Engineers in the NYC region, covering various experience levels.
• Conduct regular 1:1s, deal reviews, and career development conversations to ensure high-quality discovery, demos, and technical evaluations.
• Foster a collaborative and inclusive team culture where Solutions Engineers support each other.
• Execute and reinforce Synthesia's core presales motions: research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to customer success.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Build and maintain the presales toolkit, including demo environments, reusable assets, evaluation guides, and objection handling, in collaboration with product and operations teams.
• Evangelize and drive consistent use of AI tools for tasks like call prep, demo delivery, and documentation to improve win rates and deal size.
• Partner with Enablement and senior SEs in other markets to share best practices and avoid redundant work.
• Own forecasting and pipeline hygiene for presales involvement in the market, and report on team performance, win rates, and Proofs of Concept throughput.
• Partner with Sales leadership on account and territory strategy, and resource the team against high-value opportunities.
• Provide visibility into deal risk, timelines, and technical dependencies for active opportunities.
• Route field feedback, product gaps, and competitive intelligence from the team to Product, Product Marketing, and SE leadership.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Coach SEs on expert-level discovery, demonstrations, and Proof of Concept scoping.
• Build team fluency in MEDDPICC and Command of the Message frameworks through coaching on real-world application.
• Deliver and coach Proofs of Concept and executive readouts as a business narrative, and lead sessions with C-level audiences when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed