Solutions Engineering Manager

Synthesia • New York City, NY

48d • Hybrid

About The Position

Synthesia is seeking a Solutions Engineering Manager to lead and grow its presales function in NYC. This is a founding leadership role where you will establish the presales discipline from the ground up, shaping the playbook for regional success and collaborating across the business to share best practices. You will have full ownership of your team's success, including hiring and developing Solutions Engineers, while remaining hands-on in high-impact deals. You will set the standard for discovery, demos, Proofs of Concept, and technical evaluations. You will regularly partner with Sales leadership, Product, Customer Success, and Product Marketing to align your team's work with revenue outcomes. Additionally, you will own forecasting, performance, and the overall health of your market, collaborating with presales leadership on strategy and priorities.

Requirements

• Experience recruiting, managing, and developing Solution Engineering presales teams.
• Experience owning the full employee life cycle from hiring through onboarding and promotions.
• Experience building teams from scratch.
• Experience where your path to leadership started as an IC executing straightforward opportunities against a playbook, then evolved into solving complex problems with product partners.
• Track record of improving team performance through coaching, hands-on deal support, and consistent execution of an established presales process.
• Comfortable owning forecasting, pipeline hygiene, and performance reporting from a presales perspective.
• Fluent in MEDDPICC and Command of the Message, with the credibility to coach both new and experienced SEs on applying them.
• Clear, inclusive communicator who can flex from deep technical detail to executive-level value narratives, and can teach others to do the same.
• Collaborative leadership style, comfortable partnering with Sales, Product, Customer Success, and Product Marketing leadership as peers.

Responsibilities

• Hire, ramp, and develop a team of 5-10 Solutions Engineers in your region, across various experience levels.
• Run regular 1:1s, deal reviews, and career development conversations to ensure high quality of discovery, demos, and technical evaluations.
• Build a collaborative and inclusive team culture where Solutions Engineers support each other.
• Execute and reinforce Synthesia's core presales motions (research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to customer success).
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Build and maintain the presales toolkit for your team in collaboration with product and operations teams.
• Evangelize and drive consistent use of AI tools across your team.
• Partner with Enablement and senior SEs in other markets to share best practices.
• Own forecasting and pipeline hygiene for presales involvement in your market, and report on team performance.
• Partner with Sales leadership on account and territory strategy, resourcing your team against high-value opportunities.
• Bring visibility to deal risk, timeline, and technical dependencies.
• Route field feedback, product gaps, and competitive intelligence from your team to relevant departments.
• Design and evolve Synthesia's demo methodology.
• Use experience in expert-level discovery, demonstrations, and Proof of Concept scoping to coach SEs.
• Build fluency in MEDDPICC and Command of the Message frameworks across your team.
• Deliver and coach Proofs of Concept and executive readouts as a business narrative.
• Hold the room with C-level audiences yourself when the deal calls for it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed