Solutions Engineering Manager

Synthesia • Austin, TX

22h • Hybrid

About The Position

Synthesia is seeking a Solutions Engineering Manager to establish and lead their presales function in Austin. This is a founding leadership role reporting to the VP of Solutions Engineering, focused on building a playbook for regional success and collaborating across the business. The manager will own team success, including hiring and developing Solutions Engineers, while remaining hands-on in high-impact deals. Key responsibilities include setting standards for discovery, demos, and Proofs of Concept, partnering with Sales, Product, Customer Success, and Product Marketing to align team efforts with revenue outcomes, and managing forecasting, performance, and market health. The role involves strategic collaboration with presales leadership on strategy and priorities.

Requirements

• Experience recruiting, managing, and developing Solution Engineering presales teams.
• Experience owning the full employee life cycle from hiring through onboarding and promotions.
• Experience building teams from scratch.
• Experience executing straightforward opportunities against a playbook.
• Experience solving complex problems with product partners.
• Track record of improving team performance through coaching, hands-on deal support, and consistent execution of an established presales process.
• Comfortable owning forecasting, pipeline hygiene, and performance reporting from a presales perspective.
• Fluent in MEDDPICC and Command of the Message, with the credibility to coach both new and experienced SEs on applying them.
• Clear, inclusive communicator who can flex from deep technical detail to executive-level value narratives.
• Collaborative leadership style, comfortable partnering with Sales, Product, Customer Success, and Product Marketing leadership as peers.

Nice To Haves

• Deep expertise in a specific business area or vertical.

Responsibilities

• Hire, ramp, and develop a team of 5-10 Solutions Engineers in your region, across experience levels.
• Run regular 1:1s, deal reviews, and career development conversations.
• Build a collaborative, inclusive team culture where Solutions Engineers support each other across deals.
• Execute and reinforce Synthesia's core presales motions (research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to customer success).
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Build and maintain the presales toolkit for your team with Synthesia's product and operations teams.
• Evangelize and drive consistent use of AI tools across your team.
• Partner with Enablement and senior SEs in other markets to share best practices.
• Own forecasting and pipeline hygiene for presales involvement in your market, and report on team performance, win rates, and Proofs of Concept throughput.
• Partner with Sales leadership on account and territory strategy, resourcing your team against the highest-value opportunities.
• Bring visibility to deal risk, timeline, and technical dependencies across your team's active opportunities.
• Route field feedback, product gaps, and competitive intelligence from your team up to Product, Product Marketing, and SE leadership.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
• Use your experience in expert-level discovery, demonstrations, and Proofs of Concept scoping to coach SEs at every level.
• Build fluency in MEDDPICC and Command of the Message frameworks across your team.
• Deliver and coach Proofs of Concept and executive readouts as a business narrative.
• Hold the room with C-level audiences yourself when the deal calls for it.

Benefits

• 60 days "work from anywhere" annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed