Solutions Engineer

Synthesia • Austin, TX

11d • Hybrid

About The Position

Synthesia is hiring Solutions Engineers to build its pre-sales function in North America. This is a founding role in which the hire will help shape the playbook, tooling, and best practices as the team scales. The Solutions Engineer partners with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demonstrations, scope proofs of concept, and design technical solutions for customer opportunities. The role acts as a trusted advisor focused on customer value and brings field insights back to Product.

The position supports Synthesia’s growing multi-product business and North American expansion. It involves advising customers on platform capabilities, integrations, security, compliance, and scalability, while developing technical champions and helping customer teams understand how Synthesia can meet their needs. The role is based in Austin and requires at least two days per week in the office, with travel for customer discovery and on-site demonstrations as needed.

Requirements

• At least 2 years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience.
• Ability to deliver a strong standard demonstration aligned with discovery points and the agreed agenda, with a solid grasp of demo techniques such as Tell-Show-Tell.
• Ability to apply established solution designs and best practices to customer use cases.
• Ability to identify deal risks and next steps and communicate them clearly to the Account Executive.
• Working knowledge of MEDDPICC and Command of the Message, and ability to articulate why Synthesia fits a prospect’s needs.
• Resourcefulness in finding the right internal people or tools, and willingness to build relationships across the go-to-market organization.
• Comfort with technical fundamentals in at least one area: creation flows, APIs, integrations, security, or compliance; willingness to build depth quickly.
• Self-motivated and organized, with the ability to manage a growing book of proofs of concept, demonstrations, and customer conversations while meeting deadlines.
• Willingness to travel for customer discovery and on-site demonstrations as needed.
• Strong written and spoken communication in English.
• Based in Austin and able to commit to at least two days per week in the office.

Nice To Haves

• Previous experience as an Account Executive.
• Experience with video AI.

Responsibilities

• Co-plan and support discovery calls with Account Executives to understand customer requirements, technical environments, and business challenges.
• Design and execute repeatable demo methodologies that demonstrate Synthesia’s business value across its product lines.
• Maintain strong working knowledge of Synthesia’s platform capabilities, roadmap, and positioning.
• Deliver customer-focused demonstrations that explain why Synthesia is an appropriate solution.
• Identify technical objections and integration questions, and work with the Account Executive and broader ecosystem to address them.
• Assess technical fit and opportunity risk to help shape account and deal strategy.
• Keep the deal team and manager informed about deal status, timelines, and technical dependencies.
• Identify, build relationships with, and enable technical champions within customer organizations.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance, and scalability for global deployments.
• Troubleshoot issues and validate integrations with learning management, human capital management, and content systems as needed.
• Partner with Enablement to complete certifications and stay current on releases, demonstrations, and objection-handling.
• Apply established solution designs and best practices to customer use cases, working with Product and Customer Success as needed.
• Identify deal risks and next steps from customer conversations and escalate them clearly to the Account Executive.
• Manage proofs of concept, demonstrations, and customer conversations while meeting deadlines.
• Travel for customer discovery and on-site demonstrations as needed.
• Stay current on AI-native learning and enablement, including customers’ transition from static methods to interactive practice and measurable skill development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed