Solutions Engineer

Aeropay • Aeropay HQ,

2d • $100,000 - $130,000 • Hybrid

About The Position

The Solutions Engineer is responsible for implementing and optimizing technical solutions for Aeropay clients. This hands-on role serves as the technical owner for clients throughout the relationship, from early technical conversations through integration, launch, and ongoing support. The position focuses on understanding client requirements, guiding API integrations, troubleshooting complex issues, and helping clients operate smoothly after launch. The Solutions Engineer partners closely with Customer Success, Product, Engineering, and Revenue, and uses AI and modern tools to work efficiently and solve problems creatively.

Requirements

• 3–5 years of experience in a technical, client-facing role such as solutions engineering, technical account management, technical product, or software engineering.
• Hands-on experience with APIs, integrations, and troubleshooting technical issues.
• Strong communication skills and the ability to explain technical concepts clearly to technical and non-technical audiences.
• Uses AI and agentic tools in day-to-day work, understands their limitations, and knows how to work around them.
• Strong problem-solving skills and comfort managing many client requests at once.
• A track record of independently learning new technical skills.
• Experience in a fast-paced startup or high-growth environment where proactive ownership is expected.

Nice To Haves

• Experience in fintech, payments, or ACH.
• Cloud platform or scripting experience.

Responsibilities

• Collaborate with clients to understand their technical requirements, challenges, and goals.
• Design and deliver technical solutions, guiding clients through API integrations, testing, and launch.
• Help clients reach their first live payment quickly and prepare them to scale with Aeropay.
• Serve as the technical point of contact for clients throughout their lifecycle with Aeropay.
• Manage a high volume of technical requests, including sandbox setup and tier 3 support.
• Troubleshoot client issues end to end, resolving them when possible and escalating to Engineering or Product when needed.
• Work with Customer Success, Product, Engineering, and Revenue to align on client needs and priorities.
• Support the Revenue team with technical expertise during the evaluation process.
• Share client feedback and recurring technical issues with leadership, Product, and Engineering as clear, actionable insights.
• Build and maintain technical documentation, integration guides, and internal processes.
• Use AI and automation to improve how the Solutions Engineering team works as Aeropay scales.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Maternity/paternity leave.
• 401(k) employer match.
• Flexible PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed