Solutions Engineer

Forgepoint • New York, NY

6d • $175,000 - $215,000 • Onsite

About The Position

This is a client-facing technical role at the intersection of customers, product, and applied AI. The Solutions Engineer works directly with American manufacturers to understand their business operations, translate complex and often imperfect requirements into clear agent behaviors, and deploy reliable AI agents that deliver measurable value.

The role owns customer agent deployments end-to-end, from workflow discovery and requirements scoping through configuration, launch, quantified ROI, and ongoing improvement. Work includes writing SOPs and prompts, building evaluations and test cases, configuring tools and guardrails, and monitoring real-world performance. The position involves daily hands-on work with LLMs and code, close communication with customer teams, and turning field insights into improved product capabilities and more repeatable deployment processes.

The role is based in Forgepoint’s NYC office five days a week and includes travel to customer sites across the United States.

Requirements

• At least 4 years of experience in software engineering or a client-facing technical role such as forward deployed engineering, solutions engineering, or implementation consulting.
• Technical strength and comfort writing code, prompting LLMs, building evaluations, and learning new agent-engineering techniques.
• Ability to scope ambiguous requirements, prioritize, and design simple solutions within product and operational constraints.
• Exceptional communication skills, including the ability to run customer workshops, present confidently, and build trust with shop-floor and executive teams.
• Strong organization and process skills, including managing multiple deployments, tracking details, using metrics, and closing follow-ups.
• Ability to learn complex domains quickly and combine customer empathy with a product mindset.
• Ambition, resourcefulness, action orientation, and a team-first approach.
• Interest in strengthening American manufacturing and willingness to work in person five days a week in NYC and travel to customer sites across the US.

Nice To Haves

• Experience building and operating agentic systems in production.
• Experience in manufacturing or another industrial or operationally complex setting.
• Experience creating SOPs or leading change-management work.
• Experience integrating and deploying third-party APIs or legacy systems.

Responsibilities

• Lead agent deployments from discovery and requirements scoping through configuration, go-live, quantified ROI, and ongoing improvement.
• Map customer workflows and translate them into requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs.
• Build evaluations and test cases to measure agent quality, identify failure modes, and guide iteration.
• Configure and launch agents, monitor real-world performance, investigate failures, and improve reliability.
• Run customer workshops, communicate tradeoffs clearly, and manage dependencies and follow-ups to keep deployments moving.
• Learn customer domains and advocate for customer needs with product and engineering teams.
• Turn recurring deployment problems into reusable patterns, tooling, and product improvements.

Benefits

• Opportunity to receive meaningful early-stage equity ($50,000–$90,000 per year).
• Great healthcare coverage.
• Dinner provided at the office.
• Unlimited Celsius.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed