Solutions Engineer

incident.io • San Francisco, CA

3d • $105,000 - $125,000

About The Position

Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns "we'll see" into "oh, this actually works," proving live that we hold up exactly when it matters most. As a Solutions Engineer at incident.io, you're the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment. You'll be in front of some of the most exciting companies we sell into, running demos that need to hold up under real scrutiny - because the people you're presenting to have felt what it's like when tools fall over during an incident, and they're not going to be won over by a slide deck. This function is still being built, which means there's real room to bring your own ideas to the table and help shape how Solutions Engineering works at incident, not just execute a playbook someone else wrote. You'll report into our Solutions Engineering Manager - our founding Solutions Engineer - and the wider segment sits under our co-founder and Field CTO, so you'll have direct access to people who've done this from the ground up. You'll occasionally work alongside our TSEs and Product team, though that's the exception rather than the rule - most of your time is spent partnered tightly with AEs, going deep on a prospect's world before you ever get in the room. We're AI-forward, and that's not just a talking point here - you'll be demoing our new AI-native product, and testing and shaping how AI shows up in your own workflow too. From this role, the natural next step is into our Enterprise segment, working with bigger, more complex accounts once you've proven yourself in commercial.

Requirements

• Have been a Solutions Engineer before, and have stood in front of senior stakeholders and run demos that actually landed - not just clicked through slides.
• Have a genuine interest in code and solving hard technical problems.
• Operate with high ownership - if something needs sorting, you don't wait to be asked.
• Want to know this product inside and out, not just enough to get through a demo.
• When a technical objection comes up and you don't have the answer, it bugs you until you find it.
• Thrive under pressure.
• Want to build something, not just execute someone else's playbook - this function is still taking shape, and you want a say in what it becomes.

Responsibilities

• Turn "we'll see" into "oh, this actually works," proving live that we hold up exactly when it matters most.
• Be the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment.
• Run demos that need to hold up under real scrutiny.
• Bring your own ideas to the table and help shape how Solutions Engineering works at incident.
• Partner tightly with AEs, going deep on a prospect's world before you ever get in the room.
• Demo our new AI-native product.
• Test and shape how AI shows up in your own workflow.

Benefits

• Private medical insurance.
• Competitive annual leave.
• First Friday of every month off.
• Enhanced pension.
• Meaningful equity.
• Unlimited AI spend.
• Generous parental leave.
• £1000 to invest in your setup.
• £500 a year to invest in yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed