Solutions Engineer

Heartflow • Charlotte, NC

5d • Remote

About The Position

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease. Its AI-driven, non-invasive cardiac technology provides clinicians with information about coronary stenoses, blood flow, and atherosclerosis. The Solutions Engineer guides customers through implementing Heartflow solutions in hospital and clinical environments, working with clinical and engineering resources to fit the technology into existing infrastructure and workflows. The role requires understanding hospital networks, protocols, interfaces, patient privacy, and data protection, and addressing technical, procedural, and organizational obstacles. After implementation, the Solutions Engineer works with Support and Technology teams to investigate and resolve customer issues. The role also collaborates with engineering, security, and regulatory teams to inform future technical solutions using customer feedback, feature requests, workarounds, reported bugs, and information about varied institutional infrastructure.

This is a remote work-from-home position with several weeks of required training, quarterly visits to Heartflow headquarters in California, and travel to customer locations of up to 60–80%. The role may require evening and weekend work with little advance notice, as well as being on call 24/7 as needed. The estimated base salary is $90,000–$120,000 per year, plus bonus.

Requirements

• At least 2 years of experience working in a Linux environment.
• Knowledge of virtualization technologies.
• At least 2 years of experience working in the health care industry.
• Demonstrated customer-facing skills.
• Working knowledge of healthcare IT, including HL7, clinical workflows, PACS, DICOM, HIPAA requirements, and PHI protections.
• Linux experience including shell scripting, troubleshooting, services, and logs.
• Demonstrated ability to troubleshoot IP, routing, connectivity, and latency issues.
• Understanding of data protection and encryption, and knowledge of web services and certificates.
• Experience deploying and troubleshooting virtual machines and working knowledge of VMware ESX features.
• Ability to work independently and well within teams and cross-functionally.
• Ability to assess priorities and remain effective in high-pressure situations.
• Positive, professional personality and comfort speaking in front of groups and customers.
• Availability to work evenings and weekends with little advance notice and to be on call 24/7 as needed.
• Willingness to travel to customer locations, up to 60–80%.

Nice To Haves

• Engineering degree or Bachelor of Science in Computer Science preferred.
• Experience supporting large-scale websites and/or web-based products.

Responsibilities

• Guide customers through implementation of Heartflow’s SaaS non-invasive diagnostic technology.
• Serve as a customer resource on Heartflow technology, network protocols, security, and data protection related to transferring medical imaging data over the Internet and using cloud-hosted and SaaS solutions.
• Respond knowledgeably to customer inquiries and issues as Heartflow expands adoption of its FFR CT product.
• Contribute to the global Field Engineering team by sharing information and leveraging group knowledge.
• Work independently and demonstrate discipline in managing responsibilities.
• Document reported issues promptly, work toward their complete resolution, and help maintain the customer-issue knowledge base.
• Record customer feedback in Heartflow’s Customer Relationship Management system and help analyze and distill data to drive technology improvements.
• Work with clinical and engineering resources onsite to deploy solutions within existing infrastructure and workflows and overcome technical, procedural, and organizational obstacles.
• Collaborate with Support and Technology teams to investigate and resolve customer issues after implementation.
• Collaborate with engineering, security, and regulatory teams to inform the roadmap for future technical solutions.

Benefits

• Annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed