Solutions Engineer

Spellbook

33d • $140,000 - $175,000 • Remote

About The Position

As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives and Post-Sales Legal Solutions team, you'll ensure prospects and customers have a frictionless experience, from first demo through trial to close, and post-close setup. You'll own the technical side of the buying journey: understanding enterprise customer requirements, delivering demos and trials that address them, answering product and technical questions with confidence, guiding prospects through setup, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in the United States or Canada.

Requirements

• 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments.
• Familiarity with security and data privacy frameworks (e.g., SOC 2, GDPR, PIPEDA) and the ability to articulate their business benefits.
• Experience troubleshooting application setup, account setup, and basic user provisioning issues.
• Experience configuring software integrations for customer trials or onboarding.
• Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams.
• Strong ability to understand customer pain points and position solutions that meet their needs.
• A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one.
• Effective verbal and written communication skills and ability to collaborate effectively within a distributed team.
• Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions.
• Must be legally entitled to work in the United States or Canada.

Nice To Haves

• Experience in a startup environment, demonstrating adaptability and resilience in fast-paced settings.
• Familiarity with the legal tech space, understanding its unique challenges and opportunities.
• Previous experience in a high-growth scaling tech company, showcasing your ability to navigate rapid change and drive results.
• Experience delivering product demonstrations and technical presentations to business and technical stakeholders.
• Experience deploying or administering Microsoft 365 / Word add-in environments.
• Comfort using AI tools responsibly to support tasks such as research, drafting, or data review.

Responsibilities

• Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
• Understand enterprise customer requirements and use them to plan and deliver successful demos and trials.
• Guide prospects through self-service setup steps and handle basic user and integration provisioning so trials start smoothly.
• Field product, technical, security, and data privacy questions from prospects and customers, bringing in internal teams when needed.
• Prepare demo and trial environments, including uploading sample agreements tailored to the prospect's use cases.
• Facilitate document and data migrations for new and prospective customers in partnership with internal teams.
• Triage bugs and functionality issues affecting in-trial accounts, escalating to Engineering and other internal teams when needed and owning issues through resolution.
• Lead technical demonstrations and proofs of concept that address prospects' unique business objectives.
• Work cross-functionally to complete RFPs and questionnaires as part of the sales cycle.
• Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.
• Become a product expert across the Spellbook platform and understand the competitor landscape.
• Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions.

Benefits

• Company-paid group benefits for you and your family
• $1,000 towards mental health support
• Holiday closure
• Generous time off policies
• Monthly paid meals
• Annual wellness allowance
• Parental leave top-ups
• Competitive stock option grants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed