Solutions Engineer

D2L

23d • $72,000 - $84,000 • Remote

About The Position

D2L’s Solutions Engineer helps prospective clients and educators understand their needs and identify solutions using D2L products and services. The role calls for hands-on expertise with the Brightspace platform and the ability to act as a trusted advisor on learning technology. The Solutions Engineer supports the sales process through tailored product demonstrations, presentations, needs analysis, proposal writing, and technical materials, while sharing field use cases and trends with product management.

The role involves collaborating with sales teams and internal subject-matter experts, presenting to audiences ranging from learners and instructors to executives and education leaders, and attending sales meetings, presentations, and conferences. Travel is 25–50%, and the position requires working across North American time zones from PST to EST. D2L describes its work as transforming education and learning through cloud-based products and services.

Requirements

• At least 3 years of experience as a Brightspace user, as an administrator or instructor, with extensive platform use.
• Comfort with other learning management systems and learning platforms that may integrate with an LMS.
• Strong interest in education and educational technology, including familiarity with the technology ecosystem and LMS.
• Comfort presenting complex education and technology concepts to a variety of stakeholders.
• Ability to engage audiences in person and virtually.
• Excellent writing and comprehension skills.
• Ability to work remotely in a professional manner.
• Willingness to travel 25–50%, attend sales presentations, meetings, and conferences as required, and work across North American time zones from PST to EST.
• Experience handling multiple objectives in an entrepreneurial environment with minimal supervision.

Nice To Haves

• Experience in an edtech role at a higher education institution.

Responsibilities

• Develop hands-on expertise in the Brightspace platform by testing functionality and finding effective solutions.
• Support the sales process by learning D2L products and services, including their functionality, usage, architecture, and deployment.
• Prepare and deliver persuasive, tailored product demonstrations to a wide range of audiences and in varied settings.
• Partner with the sales team to prepare compelling, value-oriented presentations.
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and potential customization requirements.
• Provide product management teams with feedback about field use cases and trends.
• Create technical documentation and other materials for prospects as required.
• Connect internal subject-matter experts with sales opportunities.
• Attend sales presentations, meetings, and conferences as required, with 25–50% travel and work across North American time zones from PST to EST.
• Contribute to proposal writing by reviewing requirements, identifying an optimal product mix, addressing gaps, assessing competitive alignment, and preparing clear, concise responses.

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through the SkillsWave Program
• Two paid days off for SkillsWave-related activities such as exams or final assignments
• Access to mental health services, an EFAP program, financial planning, and other employee wellbeing resources
• Retirement planning
• Two paid volunteer days
• Competitive benefits package
• Home internet reimbursements
• Employee referral program
• Wellness reimbursement
• Employee recognition
• Social events
• Dog-friendly office spaces at the Kitchener, Winnipeg, Vancouver, and Melbourne headquarters offices

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed