Solutions Engineer
About The Position
As a Solutions Engineer at PlayerZero, you will help customers evaluate, implement, and expand their use of the platform. Partnering with an Account Executive, you will understand customer needs, demonstrate technical and business value, and support the sales process. You will remain involved through implementation, go-live, and adoption. You will serve as the customer’s technical owner from evaluation onward, connecting PlayerZero to their software environment and turning defined use cases into measurable outcomes. The role combines technical depth, sales judgment, and hands-on delivery, with responsibility for managing multiple engagements and identifying expansion opportunities as customers see results. PlayerZero is an AI platform that connects work across enterprise Support, Engineering, Product, QA, and SRE teams. Its Engineering World Model brings together codebases, tickets, production telemetry, and work-related conversations to connect intended software behavior with what happens in production. PlayerZero’s agents use this context to take on work across the software lifecycle. The company describes itself as an early leader in AI-powered production engineering and a small team with room for individuals to shape its product, company, and customer expectations in an emerging category.
Requirements
- Experience selling technical products to engineering teams; experience with developer tools, DevOps, observability, security, or cloud infrastructure is particularly relevant.
- Strong technical fundamentals across Git, CI/CD, APIs, containers, and cloud environments.
- Ability to read unfamiliar code and engage credibly with senior engineers.
- Experience leading discovery, delivering live demonstrations, managing technical evaluations, and handling buyer objections alongside an Account Executive.
- Ability to connect technical capabilities to business value for technical and nontechnical stakeholders.
- Comfort troubleshooting in front of customers and adapting when a demonstration or deployment does not go as planned.
- Track record of ownership through implementation and customer outcomes, with strong organization and follow-through across multiple engagements.
- Relevant backgrounds include sales engineering, solutions architecture, or software, platform, and DevOps engineering with meaningful customer-facing, sales-oriented experience.
Responsibilities
- Lead technical discovery and demonstrations, understanding needs across the CTO organization, including Engineering, Support, and Product, and demonstrating PlayerZero with customer code, tickets, systems, and workflows.
- Establish success criteria for proofs of concept and trials, connect technical capabilities to business outcomes, and handle objections alongside an Account Executive to drive evaluations to a decision.
- Explain PlayerZero’s differentiation, address technical and security questions, and contribute to RFPs and procurement reviews.
- Lead implementation and go-live by configuring integrations across repositories, CI/CD, ticketing, and observability systems; building customer workflows; and coordinating Forward Deployed Engineer support when needed.
- Train customer teams, remove blockers, and measure adoption outcomes against evaluation success criteria.
- Identify additional teams and use cases that could benefit from PlayerZero, and prove their value with an Account Executive.
- Partner with Support and Customer Success, communicate technical risks, share customer insights with Product and Engineering, and build reusable technical assets.
- Manage multiple customer engagements and follow through on implementation and customer outcomes.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
