Solutions Engineer
About The Position
AlphaSense is hiring a Solutions Engineer for its Enterprise Solutions Engineering team. The role owns the technical relationship with clients adopting the Enterprise Suite, working with client technology and business teams from discovery through trial, implementation, launch, and ongoing account growth, in coordination with Account Management. The Enterprise Suite includes connectors, an API, and MCP. The Solutions Engineer helps clients determine what to build, put it into production, and expand their usage over time, while building trust with client engineers and resolving technical issues. The global Enterprise Solutions Engineering team leads the technical side of Enterprise Suite deals, from evaluation through implementation and ongoing account support. The team has established product-market fit for the Enterprise Suite and Internal Content & Connectors and has taken its first enterprise customers from signed contract through implementation. The position is remote in the US or based in New York City and reports to the Director, Application Specialist Team.
Requirements
- At least 5 years in a client-facing technical role, such as solutions engineering, solutions architecture, or sales engineering, working with large enterprise clients.
- Skill in open-ended discovery and asking insightful questions before recommending solutions.
- Ability to translate technical details into terms relevant to business stakeholders.
- Hands-on engineering experience, such as working as a software engineer or completing projects that demonstrate the ability to write and debug code.
- Understanding of REST or GraphQL APIs, identity protocols such as OAuth 2.0, SAML, and SCIM, and at least one cloud platform: AWS, Google Cloud, or Microsoft Azure.
- Ability to thrive in an ambiguous, high-growth environment, deliver for clients, and independently solve new problems while playbooks and enablement are being developed.
Nice To Haves
- Strong preference for experience selling to or performing Analyst roles in Banking, Asset Management, Private Markets, or corporate and consulting teams in complex enterprise environments.
- Degree in computer science or a related technical field.
- Experience with MCP, LLM-based workflows, or AI agents.
Responsibilities
- Lead technical discovery with client engineering, data, and business leaders; map client architectures and authentication requirements and scope Enterprise Suite use cases.
- Partner with Account Executives on new deals, Implementation on active rollouts, and Account Managers on existing accounts, retaining technical ownership throughout each account’s lifecycle.
- Own proofs of concept and trials that demonstrate how the Enterprise Suite fits client workflows, and work with Sales to advance evaluations toward close.
- Guide clients from signed contract to production, including authenticating GraphQL requests, deploying across cloud environments, and configuring SSO and SCIM provisioning.
- Serve as technical owner for a portfolio of accounts and grow Enterprise Suite adoption and consumption as clients expand across their organizations.
- Own technical escalations, including authentication errors and credential or license problems, by testing API requests and reviewing logs; relay recurring field patterns as structured feedback to Engineering and Product.
- Build scripts and internal tools to scale Support and Implementation work, including permission updates and content ingestion.
Benefits
- Performance-based bonus may be offered.
- Equity may be offered.
- Generous benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
