Solutions Engineer

Baselayer • New York, NY

6d • $135,000 - $220,000 • Onsite

About The Position

Baselayer is rebuilding identity infrastructure for businesses by combining public records, IRS data, sanctions lists, web signals, and fraud telemetry from more than 2,200 financial institutions into a business identity graph. Its products help customers verify businesses and the people behind them.

The Solutions Engineer will serve as a technical bridge between engineering and customer success, translating technical concepts for varied audiences and helping customers implement solutions that deliver business value. The role supports customers integrating Baselayer's identity verification products and APIs, from understanding requirements and planning implementation through deployment and ongoing support.

The position is part of the Agentic Economy team, which is extending Baselayer's business graph into a trust layer for agentic commerce. The role is based in New York City and is full-time in the office.

Requirements

• At least 2 years of experience in a technical role, product management, or a customer-facing position.
• Fundamental knowledge of API concepts and web technologies.
• Attention to detail and ability to document requirements effectively.
• Problem-solving ability and interest in resolving complex challenges.
• Adaptability and confidence navigating ambiguity.
• Strong collaboration skills and enjoyment of cross-functional work.

Nice To Haves

• Experience in solutions engineering, implementation, or technical customer success.
• Basic coding skills in Python or JavaScript.
• Familiarity with identity verification, KYC/KYB processes, or financial compliance.
• Experience with fintech or financial institutions.
• Experience leading technical discovery calls, product demonstrations, or implementation workshops.

Responsibilities

• Understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions.
• Guide customers through API integrations and support successful product deployment.
• Create technical documentation and implementation plans tailored to customer needs.
• Deliver technical product demonstrations showcasing Baselayer's capabilities.
• Collaborate with sales, product, and engineering teams.
• Develop implementation guides and solution architectures for different customer scenarios.
• Educate customers on Baselayer's products and APIs.
• Collect customer feedback and communicate it to product and engineering teams.
• Stay current with industry trends and emerging technologies in identity verification.
• Provide ongoing technical guidance after implementation to support customer success.

Benefits

• Flexible PTO.
• Equity.
• 100% coverage of health, dental, and vision premiums.
• 401(k) with company match.
• HSA contributions on applicable plans.
• $250 monthly gym stipend.
• Lunch stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed