Solutions Engineer

TailorMed • New York, NY

6d • Remote

About The Position

TailorMed is hiring an individual-contributor Solutions Engineer to support company growth by partnering with the sales team throughout the pre-sales process. The role serves as the technical voice in the sales cycle, helping customers understand how TailorMed’s products and services meet their needs. Responsibilities include leading technical discovery, discussing API, HL7, and FHIR integrations, conducting product demonstrations, designing customer-specific solutions, creating proposals and Statements of Work (SOWs), and responding to Requests for Proposals (RFPs) and security questionnaires. The Solutions Engineer ensures that proposed solutions fit both customer requirements and company capabilities and supports a smooth transition to implementation.

This is a remote role based on the US East Coast, with less than 5% travel. TailorMed works to eliminate barriers across the medication journey and provides an enterprise solution for patient support programs, with an Affordability Network deployed across hospitals, clinics, and pharmacies.

Requirements

• Bachelor’s degree in a related field, such as Computer Science, Engineering, or Information Systems, or equivalent experience.
• In-depth understanding of the healthcare ecosystem and cloud-based healthcare solutions; digital health experience is required.
• At least 2 years of experience in pre-sales, solutions engineering, integration, or technical consulting for a software solution; experience with a solution focused on the financial aspect of medication is preferred.
• Hands-on experience with REST APIs and integration concepts, with the ability to discuss them in depth with technical stakeholders and explain them clearly to non-technical audiences.
• Exceptional written and verbal communication and presentation skills.
• Ability to collaborate effectively with sales, engineering, marketing, and other cross-functional teams.
• Excellent problem-solving skills and the ability to develop creative solutions.
• Applicants must be legally authorized to work in the United States and must not require future employment sponsorship.
• Finalist candidates must successfully complete a background and reference check.

Nice To Haves

• Experience with HL7 v2 and FHIR.
• Knowledge of EHR, practice management, pharmacy management, and revenue cycle systems.
• Experience with software focused on the financial aspect of medication.
• Knowledge of project management methodologies and best practices.

Responsibilities

• Partner with the sales team and provide technical insights and guidance throughout the pre-sales process.
• Lead technical discussions with customer IT, integration, and security teams to understand systems, data flows, and integration requirements.
• Understand customers’ business drivers, requirements, and challenges, and architect solutions, including integration designs using APIs, HL7 v2 feeds, FHIR resources, and file-based exchanges.
• Conduct engaging product demonstrations that show how TailorMed’s solutions meet customer needs and deliver value.
• Create proposals and Statements of Work (SOWs) describing project scope, objectives, deliverables, timelines, and pricing, aligned with customer expectations and company capabilities.
• Prepare responses to RFPs and security questionnaires that address technical and business requirements.
• Provide the implementation team with a complete solution package, including requirements, integration specifications, assumptions, and open items.
• Build and maintain customer relationships, serving as a trusted advisor during the decision-making process.
• Monitor industry trends, competitive products, and emerging technologies, and share insights with the product development team.

Benefits

• Competitive salary and equity.
• Premium medical, dental, and vision insurance plans; voluntary and supplemental benefits; and 24/7 benefits access and support.
• 401(k) plan.
• Paid holidays, vacation, and sick leave.
• Six weeks of paid parental leave.
• Company-paid life insurance.
• Company-provided equipment and technology.
• Opportunity to help shape the future of healthcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level