Solutions Engineer

Choco • Chicago, IL

12d • $90,000 - $115,000 • Hybrid

About The Position

Choco is building software to improve the efficiency of the global food supply chain. Its SaaS platform helps food distributors and their customers automate orders, reduce errors, and run operations more reliably. As a Solutions Engineer, you will deliver fast, reliable, API-driven integrations for mid-market customers by translating business workflows into scalable, repeatable technical solutions. The role is primarily customer-facing and emphasizes solution design and customer outcomes rather than traditional software development. Integrations are built primarily with low-code tools, with light scripting as needed.

You will partner closely with Sales and Customer Success to deliver integration experiences that support adoption and long-term customer success. The position requires in-office attendance three days per week, Tuesday through Thursday, at Choco’s Chicago office.

Choco describes itself as a global team spanning six countries and more than 40 nationalities. The company emphasizes ownership, equity, competitive compensation, health and wellbeing support, and long-term benefits such as a sabbatical, localized by office. Choco is an equal opportunity employer and is committed to making its technology available and accessible to everyone.

Requirements

• At least 2 years of experience in solutions engineering, IT/ERP consulting, or systems integration.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Experience managing end-to-end API integrations across multiple customer environments, including requirements gathering, solution design, implementation, testing, deployment, and ongoing support.
• Experience with low-code or automation tools such as n8n, Zapier, and Tray.ai.
• Basic programming knowledge, such as JavaScript or Python.
• Working knowledge of REST APIs, JSON/XML, webhooks, authentication methods such as OAuth and API keys, and data mapping.
• Strong analytical and problem-solving skills, with a collaborative, solution-focused mindset.
• Excellent communication skills and the ability to make complex ideas clear and simple.
• Ability to attend the Chicago office three days per week, Tuesday through Thursday.

Nice To Haves

• Experience with ERP or ordering systems common among food and beverage distributors.
• Background in food distribution, supply chain, or B2B SaaS.
• Familiarity with EDI, SFTP/flat-file integrations, or basic SQL.
• Comfort using AI tools to speed up discovery, documentation, and integration builds.

Responsibilities

• Design, build, and deliver integrations between Choco and customer systems using low-code tools such as n8n and Tray.ai.
• Own integration projects end-to-end, from discovery through go-live and ongoing improvement.
• Partner with Account Executives during pre-sales by leading technical discovery, proofs of concept, and integration scoping.
• Troubleshoot and maintain integrations to ensure reliability and performance.
• Document integration designs to support clean handoffs to Customer Success.
• Collaborate with Customer Success, Implementation, and Product teams, sharing customer feedback to help shape the product roadmap.
• Share best practices and contribute to scaling integration delivery globally.

Benefits

• Equity.
• Competitive compensation.
• Health and wellbeing support.
• Long-term benefits such as a sabbatical, localized by office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level