Solutions Engineer

Auror • Denver, CO

1d • $139,000 - $165,000

About The Position

Auror is seeking a Solutions Engineer to join their team. This role is customer-facing and technical, focusing on pre-sales engineering, proof-of-concept design, and ongoing technical advisory for Auror's recognition technology product portfolio, including License Plate Recognition (LPR) and Auror Subject Recognition (ASR). The Solutions Engineer will work with existing and new customers to showcase product capabilities, understand their technical needs, and translate those into successful deployments. This involves explaining the end-to-end solution, including hardware requirements, and ensuring effective implementation. The role requires collaboration with Product, Sales, Customer Success, and Implementation teams, acting as a technical escalation point. The ideal candidate is comfortable with technical discussions, product demonstrations, and handling customer objections, while also being adept at explaining hardware requirements and implementation strategies for the recognition technology solutions.

Requirements

• Hands-on experience in a technical pre-sales, solutions engineering, or technical implementation role working with facial recognition, LPR, CCTV, or physical security technology.
• Genuine ability to translate customer needs into technical solutions.
• Comfortable discussing IT infrastructure at a high level and assessing how our technology fits into a customer's existing environment — flagging practical requirements like Linux fundamentals or mobile device compatibility that affect deployment.
• A structured approach to problem-solving — gather information methodically, identify root causes, and don't jump to solutions before understanding the problem.
• Comfortable with ambiguity and able to prioritise across multiple concurrent customers and opportunities.
• Takes privacy and ethical use of technology seriously, and confident discussing data handling, retention policies, and responsible AI with customers who ask hard questions.
• Self-starter who improves the systems around them — if you notice a gap in documentation or a repeated question that should have a better answer, you fix it.
• Have (or can quickly build) a working understanding of retail case management software and how Auror drives value through risk detection, so you can speak to the software experience, not just the hardware behind it.
• Demonstrate a strong alignment to our Guiding Principles.

Nice To Haves

• Experience with facial recognition or subject recognition technology is a strong advantage.

Responsibilities

• Join sales calls as the technical subject matter expert for LPR and ASR — handling product deep-dives, capability questions, and technical objections with confidence.
• Run technical discovery sessions to understand customer environments, existing infrastructure, and integration requirements.
• Scope solutions accurately, identifying risks or constraints early so Sales teams can set the right expectations.
• Produce technical documentation and implementation plans to support proposals — including integration guides, third-party hardware compatibility requirements, and site assessment summaries.
• Deliver compelling, tailored demonstrations of Auror's Core product and LPR / ASR solutions to technical and non-technical audiences.
• Design proof-of-concept scope and success criteria — right hardware, network conditions, and use case alignment — in partnership with the Technical Project Management team, who own implementation.
• Track and report on PoC outcomes against the goals set, synthesising findings for Sales and internal stakeholders — and feeding learnings back into how future PoCs and pitches are shaped.
• Serve as a trusted technical advisor to prospects and existing customers — fielding questions about system architecture, data handling, privacy, and integration pathways.
• Guide existing customers through the technical requirements of expansion — new camera rollouts, additional stores, or environment changes — covering placement, network configuration, lighting, and data flows.
• Translate customer technical requirements into clear briefs for the Product and Deployment teams.
• Work closely with Product to surface recurring technical objections, capability gaps, and customer feedback that should shape the roadmap.
• Partner with Customer Success to hand off technical context cleanly as customers move from PoC into live use, and stay looped in as new technical needs surface.
• Act as the sales team's technical backup through the deal cycle — unblocking objections and building customer confidence at the moments that matter most for a decision.
• Feed insights from the field into Sales enablement materials and product positioning.
• Build a strong, collaborative relationship with the Technical Project Management team, ensuring PoC designs and technical requirements translate cleanly into scoped, successful deployments.

Benefits

• Competitive salary range: Depending on level of experience, between $139,000 - $165,000 USD.
• Annual bonus: Eligibility for a $5,500 bonus at the end of the financial year if we’ve hit our revenue goals together.
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed