Solutions Engineer

Heartflow • Tampa, FL

6d • $90,000 - $120,000 • Remote

About The Position

Heartflow is a medical technology company developing AI-driven, non-invasive solutions for diagnosing and managing coronary artery disease. Its products support clinicians across the CCTA pathway by identifying coronary stenoses, assessing blood flow, and characterizing coronary atherosclerosis. The Solutions Engineer guides customers through implementing Heartflow’s SaaS diagnostic technology in hospital and clinical environments. The role requires understanding hospital networks, protocols, interfaces, workflows, and patient privacy and data-protection concerns. Working with onsite clinical and engineering resources, the engineer deploys solutions within existing infrastructure and workflows, helps overcome technical, procedural, and organizational obstacles, and collaborates with Support and Technology teams to investigate and resolve customer issues. The engineer also works with engineering, security, and regulatory teams to share customer feedback and influence future technical solutions. This is a remote work-from-home position with substantial travel, several weeks of required training, quarterly visits to headquarters in California, occasional evening and weekend work, and on-call duties as needed.

Requirements

• At least 2 years of experience working in a Linux environment.
• Knowledge of virtualization technologies.
• At least 2 years of experience working in the healthcare industry.
• Working knowledge of healthcare IT, including HL7, clinical workflows, PACS, DICOM, HIPAA requirements, and PHI protections.
• Linux experience with shell scripting, troubleshooting, services, and logs.
• Demonstrated networking experience troubleshooting IP, routing, connectivity, and latency issues.
• Understanding of security, data protection, and encryption; knowledge of web services and certificates.
• Experience deploying and troubleshooting virtual machines and working knowledge of VMware ESX features.
• Experience supporting large-scale websites and/or web-based products.
• Demonstrated customer-facing skills.
• Ability to work well with teams and cross-functionally; responsible and accountable.
• Comfort working in high-pressure situations and assessing priorities.
• Positive, professional personality and comfort presenting to groups and customers.
• Ability to work evenings and weekends when required, sometimes with little advance notice, and be on call 24/7 as needed.
• Willingness to travel to customer locations, up to 60–80%, and attend quarterly visits to headquarters in California.

Nice To Haves

• Engineering degree or Bachelor of Science in Computer Science preferred.

Responsibilities

• Guide customers through implementing Heartflow’s SaaS non-invasive diagnostic technology.
• Advise customers on Heartflow technology, network protocols, security, and data protections for transferring medical imaging data over the Internet and using cloud-hosted platforms and SaaS solutions.
• Respond knowledgeably to customer inquiries and issues as Heartflow’s FFRCT product gains worldwide adoption.
• Share information and leverage team knowledge as part of the global Field Engineering team.
• Work independently with discipline.
• Document reported issues promptly, help resolve them completely, and maintain the customer-issues knowledge base.
• Record customer feedback in Heartflow’s Customer Relationship Management system and help analyze and distill data to drive technology improvements.
• Work with onsite clinical and engineering resources to deploy solutions within existing infrastructure and workflows and overcome technical, procedural, and organizational obstacles.
• Collaborate with Support and Technology teams to investigate and resolve customer issues after implementation.
• Collaborate with engineering, security, and regulatory teams to inform the roadmap for future technical solutions.

Benefits

• Estimated base salary of $90,000–$120,000 per year, plus bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed