Solutions Engineer

TailorMed • New York, NY

5d • Remote

About The Position

TailorMed is hiring a Solutions Engineer to support company growth by partnering with the sales team to understand customer needs, design technical solutions, and communicate the value of TailorMed’s products and services. This individual contributor serves as the technical voice throughout the sales cycle, leading technical discovery, discussing integrations, conducting product demonstrations, architecting customer solutions, preparing proposals and Statements of Work, and responding to RFPs. The role ensures solutions align with customer requirements and company capabilities and contributes to sales success and company strategy.

This is a remote role based on the US East Coast, with less than 5% travel. The Solutions Engineer works with customer IT, integration, and security teams, as well as internal sales, implementation, product, engineering, and marketing teams. Finalist candidates must complete a successful background and reference check. TailorMed is unable to provide employment sponsorship; applicants must be legally authorized to work in the United States and not require future sponsorship to continue working in the United States.

Requirements

• Bachelor’s degree in a related field such as Computer Science, Engineering, or Information Systems, or equivalent experience.
• In-depth understanding of the healthcare ecosystem and cloud-based healthcare solutions; experience in digital health is required.
• At least 2 years of experience in pre-sales, solutions engineering, integration, or technical consulting for a software solution.
• Strong technical background with hands-on experience in REST APIs and integration concepts, including the ability to discuss these in depth with technical stakeholders and explain them clearly to non-technical audiences.
• Exceptional written and verbal communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams, including sales, engineering, and marketing.
• Excellent problem-solving skills and the ability to think creatively when designing solutions.

Nice To Haves

• Experience with software focused on the financial aspect of medication.
• Experience with HL7 v2 and FHIR.
• Knowledge of EHR, practice management, pharmacy management, and revenue cycle systems.
• Knowledge of project management methodologies and best practices.

Responsibilities

• Partner with the sales team, providing technical insights and guidance throughout the pre-sales process.
• Lead technical conversations with customer IT, integration, and security teams to understand systems, data flows, and integration requirements.
• Work with customers to understand business drivers, requirements, and challenges, and design solutions that address their needs, including integrations across APIs, HL7 v2 feeds, FHIR resources, and file-based exchanges.
• Conduct informative product demonstrations that show how TailorMed’s solutions meet customer needs and deliver value.
• Develop proposals and Statements of Work (SOWs) covering project scope, objectives, deliverables, timelines, and pricing, aligned with customer expectations and company capabilities.
• Prepare responses to Requests for Proposals (RFPs) and security questionnaires, addressing technical and business requirements.
• Hand off a complete solution package to the implementation team, including requirements, integration specifications, assumptions, and open items.
• Build and maintain customer relationships and act as a trusted advisor throughout the decision-making process.
• Monitor industry trends, competitive products, and emerging technologies, and provide insights to the product development team.

Benefits

• Competitive salary and equity.
• Premium medical, dental, and vision insurance plans, plus voluntary and supplemental benefits and 24/7 benefits access and support.
• 401(k) plan.
• Paid holidays, vacation, and sick leave.
• Six weeks of paid parental leave.
• Company-paid life insurance.
• Company-provided equipment and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level