Sales Engineer

Neighborly Software

10d

About The Position

Neighborly Software is hiring a Solutions Engineer to serve as the dedicated technical partner in its sales process, supporting both higher-velocity core sales and complex enterprise pursuits. This pre-sales role owns the technical side of deals from initial discovery through contract execution, including tailored demos, demo environment management, technical proposal work, and a structured hand-off to implementation after a client signs. The role adapts its approach to the deal, showing the full complexity appropriate for enterprise pursuits while keeping core engagements appropriately scoped and avoiding unrealistic expectations.

The Solutions Engineer leads discovery to understand prospects’ processes, pain points, compliance requirements, stakeholders, data needs, and desired future state, then translates those findings into credible solution approaches based on Neighborly Software’s actual capabilities and realistic implementation expectations. The role partners with Sales, Product, Implementation, and the Proposal team; supports complex RFPs and oral presentations; maintains reusable technical response materials; and enables revenue teams to position product capabilities effectively. The role does not own implementation delivery.

Requirements

• 8+ years of experience in solutions engineering, sales engineering, implementation, client success, or a consultative role within an enterprise SaaS company.
• Public sector experience, such as supporting HUD or federal programs including CDBG, ESG, HOME, HOPWA, CDBG-DR, or DOE Home Energy Rebates, or working directly with housing, economic, and community development organizations or Housing Authorities.
• A track record of running compelling, discovery-led demos and translating technical capabilities into business value for technical and executive audiences.
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
• Experience supporting complex RFP or proposal responses and participating in oral presentations.
• Ability to configure and maintain demo environments and become a subject matter expert on the product and customer domains.
• Strong commitment to quality, compliance, and accountability.
• Collaborative approach and ability to partner closely with Sales, Product, and Implementation.
• Sound judgment in solving for complex requirements through configuration rather than custom development, calibrating what to demonstrate or commit to, and identifying potential custom requirements for Product feasibility review.
• Deep commitment to Neighborly Software’s mission of improving communities through technology.
• Must not reside in California, Colorado, or New York.

Responsibilities

• Build and deliver custom, discovery-led demos centered on each prospect’s needs and the value Neighborly Software provides, adjusting depth and scope for core or enterprise opportunities.
• Configure and maintain demo environments across solutions, using fresh, realistic data and keeping capabilities showcase-ready in partnership with Product.
• Maintain reusable demo assets, customer examples, and proofs-of-concept.
• Lead and support prospect discovery, covering current processes, pain points, compliance requirements, stakeholders, data needs, and desired future state.
• Translate discovery findings into credible solution approaches that reflect product capabilities and realistic implementation expectations.
• Document solution mapping and scoping so implementation receives an accurate hand-off when a client signs.
• Partner on technical sections of complex enterprise RFPs, written responses, and oral presentations, initially supporting enterprise leadership and growing toward owning technical responses.
• Develop solutions through product configuration rather than unsupported custom-development commitments, and identify potential custom requirements for feasibility discussions with Product.
• Work with the Proposal team to build and maintain reusable technical capabilities and past-response materials, and complete recurring technical artifacts such as security questionnaires.
• Enable the revenue team by sharing product feature knowledge and guidance on positioning capabilities in active deals.

Benefits

• Medical, dental, and vision plan options.
• Company-paid short-term disability and life insurance.
• 401(k) contributions with a generous employer match and immediate vesting.
• Five weeks of PTO.
• Nine paid holidays.
• Three days of volunteer time off each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed