Solutions Engineer
About The Position
The Solutions Engineer (SE) team at Logitech for Business (L4B) exists to help Logitech win business. We are sales-facing first. We partner with Sales to earn the technical win, build customer confidence, reduce technical risk, and improve execution across priority opportunities and accounts. Our SEs connect technology, business needs, and customer experience. They lead technical discovery, solution design, demonstrations, evaluations, competitive technical positioning, and risk removal. They also bring structured field insight to Product, Support, Marketing, and leadership when it can improve customer outcomes or the business. The Solutions Engineer is a revenue-facing technical leader who partners with assigned salespeople to make opportunities winnable. This person leads discovery, solution design, technical validation, demonstrations, proof-of-concept engagements, competitive positioning, and clear follow-through. Solutions Engineers help customers evaluate Logitech’s offerings through technical discovery, live demonstrations, architectural guidance, and structured evaluations. They solve complex technical challenges, recommend practical deployment strategies, and help customers move from interest to technical confidence. A successful Solutions Engineer can engage credibly with IT, AV, workplace technology, security, procurement, and executive stakeholders. They simplify complexity, connect technical capabilities to business value, and help the customer and sales team reach a clear technical decision. Support owns support tickets; the SE steps into escalations when technical uncertainty or product friction puts customer trust, revenue, or deal momentum at risk.
Requirements
- Experience in solutions engineering, sales engineering, or technical consulting in IT/AV.
- Experience working with enterprise, mid-market, or channel partners in a technical sales capacity.
- Background in pre-sales solution design, IT infrastructure, AV deployments, or collaboration technologies.
- Ability to navigate technical sales cycles, handling customer concerns and validating product feasibility.
- Deep understanding of video collaboration solutions (Microsoft Teams, Zoom, Google Meet, Webex).
- Strong networking knowledge, including TCP/IP, VLANs, QoS, security configurations, and cloud-based collaboration tools.
- Experience with AV system design, including microphones, speakers, cameras, and room acoustics.
- Familiarity with device management platforms, cloud infrastructure, and API-based integrations.
- Strong discovery, presentation, demonstration, storytelling, and executive communication skills.
- Ability to connect technical capabilities to customer outcomes and business value.
- Professional reliability, responsiveness, judgment, and follow-through in a customer-facing environment.
- Comfort operating with autonomy, ambiguity, and accountability without requiring daily task direction.
- Operate independently across complex accounts and opportunities while keeping leadership informed of material risks and decisions.
- Influence customers, sales partners, peers, and cross-functional teams without relying on formal authority.
- Recognize patterns across the territory, mentor peers, and help raise the quality of the broader Solutions Engineering organization.
Nice To Haves
- Expected to stay ahead of industry trends, emerging technologies, and Logitech product advancements.
- Encouraged to pursue relevant technical certifications in collaboration platforms, networking, or AV technologies.
Responsibilities
- Partner with assigned salespeople as technical co-pilots, working from one account and opportunity plan.
- Lead discovery and design Logitech solutions that address customer goals, environments, stakeholders, risks, and success criteria.
- Align on objectives and roles before important customer engagements, then close the loop with clear owners, decisions, and next steps.
- Lead PoC engagements to validate Logitech solutions in real-world environments.
- Lead evaluations with defined scope, success criteria, owners, timelines, and decision points, documenting outcomes and next steps.
- Lead technical discovery and address objections with clear, credible guidance for customers and sales teams.
- Shape competitive technical positioning and connect Logitech’s capabilities to customer outcomes and business value.
- Own the technical strategy for high-impact opportunities and communicate material risks, decisions, and next steps.
- Conduct technical deep dives, addressing IT/AV concerns, deployment strategies, and product functionality.
- Develop trusted relationships with key stakeholders and technical decision-makers, serving as a go-to advisor for collaboration solutions.
- Deliver training sessions and enablement workshops to improve customer understanding and adoption of Logitech products.
- Partner with product teams to communicate customer-driven insights and influence future product development.
- Work with marketing teams to refine messaging and competitive positioning for Logitech solutions.
- Collaborate with support teams to ensure smooth deployment experiences and provide input on improving technical documentation.
- Maintain visibility of meaningful technical work, risks, decisions, and outcomes in Salesforce and other company systems.
- Maintain an optimized home lab or demo environment to test new product features and demonstrate Logitech’s solutions.
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Traditional and Roth 401(k) Plans
- Flexible Spending Accounts
- Employee Share Purchase Plan (ESPP)
- Basic and Additional Life Insurance
- Disability Coverage
- Adoption and Surrogacy Assistance
- Tuition Reimbursement Plans
- Commuter Benefits
- Paid Time Off
- Paid Holidays
- Bereavement Leave
- Paid Parental Leave
- Wellness Programs
- Health Savings Account Plans
- access to Expert Medical Opinions
- Identity Theft Protection
- Breast Milk Delivery to Nursing Mothers on Business Travel
- access to a Group Legal Plan
- Donations Matching Programs
- Employee Product Discounts
- access to Auto, Home, and Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
