Solutions Engineer

Integral Ad Science • Chicago, NY

10d

About The Position

As a Solutions Engineer at Integral Ad Science, you are the technical bridge between Sales, Product, and client teams, responsible for architecting and implementing advanced ad tech integrations. You use AI-powered tools and automation to accelerate client onboarding, troubleshoot complex issues, and deliver actionable insights. The goal is to maximize technical integration quality, streamline processes, and enable data-driven decisions for IAS and its ad tech partners.

The role leads technical discovery and solution design, develops custom workflows, Proof-of-Concepts (PoCs), and architecture blueprints, and supports technical expansion opportunities. It also builds automation to improve troubleshooting, enables partners to use IAS AI features, escalates complex issues to cross-functional teams, and aligns technical integration strategies with business objectives.

IAS is a global media measurement and optimization platform. The company offers a comprehensive benefits package that includes paid time off, health insurance (medical, dental, and vision), PPO, HSA and FSA options, and a 401(k) with employer matching. Full-time employee roles are eligible for an annual bonus and/or other incentive plans. The primary location is New York, NY, with an additional location in Chicago, IL.

Requirements

• At least 4 years of experience in Solutions Engineering, Technical Services, or Platform Support; AdTech, MarTech, or SaaS experience is preferred.
• Experience managing and troubleshooting integrations involving, or working at or with, major social media platforms such as Meta, TikTok, Snap, or X, and understanding their ecosystems and ad-serving constraints.
• Proven experience with APIs, web integrations, and automation or scripting, such as Python or JavaScript.
• Strong understanding of AI/ML principles and applications in ad tech.
• Hands-on experience with analytics stacks such as BigQuery, Tableau, or custom business intelligence tools, and with log and data investigation.
• Strong communication skills, including the ability to translate technical concepts for varied audiences.
• BA/BS degree or equivalent experience.

Nice To Haves

• AdTech, MarTech, or SaaS experience.

Responsibilities

• Design and deploy automated setups and AI-powered diagnostics for new client integrations to reduce time-to-value and manual intervention.
• Lead technical discovery and solution design to support platform expansion, including custom workflows, Proof-of-Concepts, and architecture blueprints aligned with partner business goals.
• Lead technical work for upsell and expansion opportunities by assessing complex, non-standard requests for commercial viability, while providing operational support for day-to-day business needs.
• Build scripts, dashboards, or workflow automation for tasks such as log parsing, alerting, and quality assurance to accelerate troubleshooting and reduce repetitive work.
• Lead technical enablement for partners, training technical and non-technical users to use IAS AI features for campaign optimization and analytics.
• Act as the technical escalation point for unique or high-complexity issues, collaborating with Product, Engineering, and Data Science to resolve them and learn from edge cases.
• Align technical integration strategies with business objectives to maximize revenue impact and support long-term growth.
• Collect client and partner feedback on AI-driven features, identify recurring issues or requests, and advocate for improvements to automation and efficiency.
• Identify critical technical gaps and advocate for high-impact product enhancements that improve usability for strategic clients.

Benefits

• Paid time off.
• Health insurance, including medical, dental, and vision coverage.
• PPO, HSA, and FSA options.
• 401(k) with employer matching contributions.
• Annual bonus and/or other incentive plans for full-time employee roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level