Solutions Engineer

ModSquad • AL Remote, MS

2d • Remote

About The Position

ModSquad’s Solutions Engineering team works at the leading edge of what CX, AI, and workflow technology can do for the world's best companies. We implement, integrate, and build — turning platform capabilities and agentic AI into real operational outcomes for clients across industries. We're growing, and we're looking for people who want to build with us.

Requirements

• 3–5 years of experience implementing and administering SaaS platforms in client-facing roles — you've owned implementations, not just supported them.
• Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar).
• Working knowledge of APIs, JSON, and systems integration — you understand how platforms talk to each other and why they sometimes don't.
• Real experience building and deploying AI-powered workflows, with solid instincts for what agentic AI can realistically do inside a business process.
• Strong client communication skills — you can run a technical working session, manage expectations under pressure, and explain a complex solution clearly to a non-technical audience.
• Documentation habits that make the next person's job easier, not harder.
• A systems thinker who solves for root causes, not just immediate symptoms.
• The MacGyver instinct — you figure things out even when the answer isn't in the documentation.
• High EQ, personal accountability, and a sense of humor.

Responsibilities

• Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome.
• Design and build solutions across the partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai, and others), including configurations, integrations, and AI-powered workflows.
• Translate client needs into technical specifications — working with Specialists on execution and engaging Architects on complex design challenges.
• Build and deploy AI-powered workflows, including agentic automations that reduce manual effort and improve client operations.
• Document what you build — implementation guides, integration specs, workflow diagrams — so clients operate confidently and the team can build on your work.
• Manage issues and escalations with a systems mindset: fix the immediate problem and close the door so it doesn't come back.
• Support pre-sales conversations when your technical perspective adds value.

Benefits

• competitive benefits
• most positions are remote

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed