Solutions Engineer

Redwood Software

18d

About The Position

As a Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. The role combines technical solutioning and account expansion with post-sales adoption and customer advocacy. You will help customers realize maximum value from Redwood’s investments by driving adoption, identifying expansion opportunities, and bridging business objectives with technical outcomes. You will partner with Sales, Product Management, Product Marketing, Customer Support, and Engineering to drive growth, mitigate risk, and deliver measurable value across assigned accounts.

Requirements

• At least 3–5 years of experience in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
• Hands-on technical experience in enterprise software and technologies, such as cloud infrastructure, ERP, databases, ETL, MFT, programming, networking, Windows, Linux, or troubleshooting.
• Ability to troubleshoot technical issues at a high level.
• High-level understanding of organizational structures in large enterprises and their typical challenges.
• High-level understanding of ERP solutions, including areas such as Financials and Procure to Pay.
• Ability to quickly learn, articulate, and demonstrate complex solutions.
• Exceptional written, verbal, and presentation skills for technical and executive audiences.
• Strong organizational skills and ability to manage multiple high-impact initiatives simultaneously.
• Analytical and structured approach to problem-solving and process improvement.
• Willingness to travel approximately 20–40%, depending on customer and business needs.

Nice To Haves

• Experience with SAP ERP solutions.
• Experience with Java, SAP ABAP, SQL Developer, or similar technologies.
• Experience with LLMs and AI solutions.

Responsibilities

• Build and maintain trusted relationships with technical and executive stakeholders at customer organizations.
• Lead customer health checks, use-case workshops, and business reviews to support customer success and solution alignment.
• Identify adoption gaps and risks, and create plans to support customer success and retention.
• Understand customer architectures, workflows, and business objectives, and align Redwood capabilities with desired outcomes.
• Serve as a point of contact for strategic and technical requirements and provide responsive, value-driven engagement.
• Collaborate with Account Executives to identify and pursue expansion opportunities within existing accounts.
• Prepare and deliver product demonstrations and technical presentations tailored to customer goals.
• Guide customers through evaluations and proofs of concept to validate use cases and demonstrate business value.
• Translate business challenges into technical solutions using Redwood’s automation platform.
• Develop and execute account growth strategies aligned with customer roadmaps and Redwood’s value proposition.
• Act as technical liaison and escalation point for assigned accounts, supporting prompt issue resolution.
• Coordinate cross-functional teams, including Product Management, Engineering, and Professional Services, to achieve customer outcomes.
• Manage concurrent projects, balancing customer priorities and internal resources to deliver on time.
• Troubleshoot technical issues at a high level and determine appropriate paths to resolution.
• Represent the voice of the customer and provide structured feedback to internal teams to influence product direction and improve service delivery.
• Document and share best practices for implementing and optimizing Redwood solutions.
• Contribute to internal knowledge bases and process improvements that improve team scalability and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level