Solutions Engineer

Baselayer • New York City, NY

5d • Onsite

About The Position

Baselayer is hiring a Solutions Engineer for its Agentic Economy team. The team is extending Baselayer’s business graph into a trust layer for agentic commerce, including verifiable credentials, a real-time registry, and verification APIs. The role bridges engineering and customer success, helping customers understand and implement Baselayer’s identity verification solutions and achieve measurable business value. The position is based in New York City and requires full-time, in-office work.

Requirements

• At least 2 years of experience in a technical role, product management, or a customer-facing position.
• Fundamental knowledge of API concepts and web technologies.
• Ability to document requirements effectively with attention to detail.
• Problem-solving ability and an interest in addressing complex challenges.
• Adaptability and confidence navigating ambiguity.
• Strong collaboration skills and interest in working with cross-functional teams.

Nice To Haves

• Experience in solutions engineering, implementation, or technical customer success.
• Basic coding skills in Python or JavaScript.
• Familiarity with identity verification, KYC/KYB processes, or financial compliance.
• Experience with fintech or financial institutions.
• Experience leading technical discovery calls, product demonstrations, or implementation workshops.

Responsibilities

• Understand customer requirements and design appropriate implementation strategies for Baselayer’s identity verification solutions.
• Guide customers through API integrations and support successful deployment of Baselayer products.
• Create technical documentation and implementation plans tailored to customer needs.
• Deliver technical demonstrations of Baselayer’s capabilities.
• Collaborate with sales, product, and engineering teams.
• Develop implementation guides and solution architectures for different customer scenarios.
• Train customers on Baselayer’s products and APIs.
• Collect customer feedback and communicate it to product and engineering teams.
• Stay current with industry trends and emerging technologies in identity verification.
• Provide ongoing technical guidance after implementation to support customer success.

Benefits

• Flexible PTO.
• Equity.
• 100% coverage of health, dental, and vision premiums.
• 401(k) with company match.
• HSA contributions on applicable plans.
• $250 monthly gym stipend.
• Lunch stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed