Solutions Engineer, Direct

Onboarded

84d • Remote

About The Position

The Solutions Engineer, Direct owns direct customers from the first demo through implementation and go-live. Onboarded serves high-volume, high-complexity employers, including staffing firms, franchises, and enterprises hiring thousands of people monthly. Customers may use platforms such as Bullhorn or Salesforce, or build directly to Onboarded’s API. The role is consultative: understand customers’ HR operations, demonstrate how the platform can address their needs, configure workflows, and help customers run their own HR stack.

This is a varied, hands-on position spanning sales demonstrations, customer discovery, technical scoping, proof-of-concepts, platform configuration, implementation management, and translating customer feedback into product requirements. The Solutions Engineer works autonomously on a small team, takes ownership of outcomes, and is expected to identify problems, form opinions, challenge existing approaches, and act with limited tactical guidance.

The successful candidate has experience in HR technology or a closely related field and understands staffing and high-volume hiring operations. They are comfortable with APIs and SaaS integrations, enterprise platforms, and both pre-sales and implementation work. The role also expects strong real-time problem-solving and daily use of agentic AI and other tools to work efficiently and build solutions.

Requirements

• Experience in HR technology or a closely adjacent field, with understanding of staffing and high-volume, high-complexity employers.
• Knowledge of HR operations, including processes such as E-Verify, I-9, background checks, credentialing, and payroll handoffs.
• Experience demonstrating technology to HR audiences.
• Strong understanding of APIs and experience building integrations between SaaS platforms.
• Experience with applicant tracking systems and enterprise platforms such as Salesforce, Bullhorn, or Microsoft Dynamics.
• Ability to span pre-sales demonstrations and hands-on implementation, including configuration work.
• Ability to think quickly, respond live, solve problems creatively, and stay nimble under pressure.
• Ability to articulate how agentic AI is changing business purchasing, work, and personal work practices, and to use AI in day-to-day work.
• Self-starter with examples of challenging existing approaches, influencing managers, and independently tackling difficult problems.
• Comfort working autonomously with limited tactical guidance and taking responsibility across role boundaries.

Nice To Haves

• Experience integrating within an API-forward SaaS business that offers both software and an API for partners and customers to build on.
• Experience with iPaaS tooling, AI agents, Claude Code, Cloudflare, or building scrappy internal tools.

Responsibilities

• Lead demos for mid-market and enterprise HR buyers, tailoring presentations to customer problems and use cases across platforms such as Bullhorn and Salesforce and direct API implementations.
• Investigate customer systems and third-party service APIs, including background checks, tax credits, HRIS, and LMS systems; build proof-of-concepts and demonstrate solutions.
• Configure Onboarded to reflect customers’ HR workflows and operational requirements.
• Own customer implementations from requirements gathering and architecture design through project management, go-live, and customer success.
• Translate customer feedback into user stories and product requirements, and advise Product on platform evolution.
• Use AI agents, iPaaS tooling, and other tools to work efficiently; build custom solutions and internal tools when useful.
• Operate autonomously, take ownership of customer outcomes, and challenge existing processes when a better approach is identified.

Benefits

• Competitive salary and meaningful equity.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Remote-first work with autonomy over how and when work is done.
• Access to AI tools, including Claude Max, with freedom to experiment and build tooling.
• A laid-back, low-ego team culture that values direct and friendly communication, constructive disagreement, and commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed