Solutions Engineer

Synthesia • New York City, NY

11d • $171,609 - $222,502 • Hybrid

About The Position

Synthesia is hiring a Solutions Engineer to help build its North American pre-sales function. As one of the first Solutions Engineers in the region, this person will help shape the team’s playbook, tooling, and best practices as the company scales and expands into a multi-product business.

The Solutions Engineer partners with Account Executives, Customer Success, and Product Marketing to conduct discovery, deliver demonstrations, scope proofs of concept, and design technical solutions. The role acts as a trusted advisor focused on customer value and brings field insights back to Product. The position is based in New York City and requires a commitment to working in the office at least two days per week. Customer travel for discovery and on-site demonstrations may be needed.

Compensation is $171,609–$222,502 OTE, with a 70% base and 30% variable split; the variable portion is paid quarterly.

Requirements

• At least 2 years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment, or equivalent technical customer-facing experience.
• Able to deliver a standard demonstration aligned with discovery points and the agreed agenda, using core demonstration techniques such as Tell-Show-Tell.
• Able to apply established solution designs and best practices to customer use cases, collaborating with Product and Customer Success as needed.
• Able to identify and communicate deal risks and next steps to the Account Executive for follow-up.
• Working knowledge of MEDDPICC and Command of the Message, and ability to articulate Synthesia’s fit for a prospect.
• Resourceful in finding internal experts and tools, and able to build relationships across the go-to-market organization.
• Comfortable with technical fundamentals in at least one area, such as creation flows, APIs, integrations, security, or compliance, and eager to develop further expertise.
• Self-motivated and organized, with the ability to manage a growing volume of proofs of concept, demonstrations, and customer conversations while meeting deadlines.
• Willing to travel for customer discovery and on-site demonstrations as needed.
• Strong written and spoken English communication skills.
• Based in New York City and able to work in the office at least two days per week.
• Interested in the AI-native learning and enablement space and able to discuss the shift from static methods to interactive practice and measurable skill development.

Nice To Haves

• Previous experience as an Account Executive.
• Experience with video AI.

Responsibilities

• Co-plan and support discovery calls with Account Executives to understand customer requirements, technical environments, and business challenges.
• Design and execute repeatable demonstration methodologies that quickly demonstrate business value across Synthesia products and use cases.
• Maintain strong knowledge of the platform’s capabilities, roadmap, positioning, and value-driving use cases across product lines.
• Deliver demonstrations tailored to customer problems and explain why Synthesia is an appropriate solution.
• Identify technical objections and integration questions and work with the Account Executive and relevant teams to resolve them.
• Assess technical fit and opportunity risk to inform account and deal strategy.
• Keep the deal team and manager informed about deal status, timelines, and technical dependencies.
• Identify, build relationships with, and enable technical champions within customer organizations.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance, and scalability for global deployments.
• Troubleshoot and validate integrations with learning management, human capital management, and content systems as needed.
• Complete enablement certifications, stay current on releases, and maintain demonstration and objection-handling skills.
• Manage proofs of concept, demonstrations, and customer conversations while meeting deadlines.
• Travel for customer discovery and on-site demonstrations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed