Solutions Engineer

Qualcomm • New York, MA

25d • $113,000 - $169,600

About The Position

As a Qualcomm Software Application Engineer, the Solutions Engineer provides technical expertise on software systems in support of business development, product demonstrations, customer-specific design and development, commercialization, and product maintenance. The role provides customer solutions through troubleshooting, documentation, and third-party testing, and collaborates with cross-functional teams and customers to address questions, issues, debugging, and troubleshooting related to software systems and applications.

The position involves pre- and post-sales customer engagement, coordinating customer trials, gathering requirements as the voice of the customer, and coordinating documentation across development, QA, and marketing. The engineer may also generate data analysis dashboards and support customer training, customization, and commercial product launches.

Requirements

• Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field and 2+ years of Software Applications Engineering, Software Development, or related work experience; or a master's degree in one of these fields and 1+ year of related experience; or a PhD in one of these fields.
• At least 1 year of combined academic and/or work experience with a programming language such as C, C++, Java, or Python.
• At least 1 year of combined academic and/or work experience with debugging techniques.
• Ability to communicate information verbally and in writing.
• Ability to perform tasks requiring planning, problem-solving, and prioritization.

Nice To Haves

• Ability to work with customers.
• Ability to coordinate activities across multiple organizations.
• Knowledge of location technology.
• Ability to work with data analysis tools.
• Master's degree in Engineering, Information Systems, Computer Science, or a related field.
• 3+ years of Software Applications Engineering, Software Development, or related work experience.
• At least 1 year of work experience in a role requiring interaction with leadership.
• Experience in a customer-facing role.

Responsibilities

• Participate in pre-sales and post-sales calls with customers.
• Troubleshoot customer issues.
• Coordinate documentation efforts across development, QA, and marketing.
• Coordinate customer trials.
• Participate in requirements generation as the voice of the customer.
• Generate data analysis dashboards as required.
• Provide technical expertise on software systems through presentations supporting business development, customer training, product demonstrations, commercialization, customization, and maintenance of Qualcomm products.
• Collaborate with teams and customer personnel to identify customer problems, debug issues in customer design software systems, and recommend solutions.
• Drive system architecture and feature-specific customizations for customer requirements from proof of concept through final product commercial launches.
• Assess potential applications of company products, prepare product specifications, disseminate technical information on specific software areas, and troubleshoot software tools and products.
• Write detailed product technical documentation, application notes, and FAQs.

Benefits

• Competitive annual discretionary bonus program.
• Opportunity for annual RSU grants, with sales-incentive plan employees ineligible for the annual bonus.
• Competitive benefits package designed to support employees at work, at home, and at play.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level