Solutions Engineer

Jackson Healthcare • Rome, GA

17d • Hybrid

About The Position

Care Logistics is growing its team and seeking highly skilled and driven professionals that share its values and mission. Care Logistics is a subsidiary of Jackson Healthcare®, a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. Care Logistics is seeking a detail-oriented, creative problem solver, and collaborative Solutions Engineer to join its Integrated Solutions team. The Solutions Engineer plays an integral role in the enterprise-wide operational transformation and technology implementation initiatives across its healthcare client base. This role is responsible for gaining an understanding of the client’s current operations, assisting in designing the ideal future state, defining and managing the integration needed between Care Logistics software and client systems. The Solutions Engineer serves as a liaison between operations and technology teams to ensure implemented solutions deliver desired outcomes for both clients and the company. With an understanding of the desired future state, the capabilities of Care Logistics technology, and familiarity with hospital EMR systems, the Solutions Engineer is responsible for designing how to best leverage each technology investment and how data is exchanged between the various systems to achieve efficient, patient centered workflows. Internally at Care Logistics, the Solutions Engineer serves as a subject matter expert for product management, providing business process and integration knowledge to inform future products. The ideal candidate will have experience with HL7 messaging, and healthcare IT systems, and will thrive in a fast-paced, client-focused environment.

Requirements

• Bachelor’s degree in Engineering, Information Technology or equivalent combination of education and experience
• 3-5 years of Solutions Engineer or related experience
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs.
• Ability to identify inefficiencies, propose solutions, and evaluate outcomes effectively.
• Above average observational skills to recognize opportunities, collect data and validate information
• Proficiency with Microsoft products such as Outlook, Word, Excel and PowerPoint.
• Comfort in leading discussions, facilitating interviews, and presenting findings to diverse audiences.

Nice To Haves

• Working knowledge of HL7 preferred.
• Experience with or knowledge of hospital processes is strongly desired.
• Experience with Electronic Health Records, EHR, platforms including ADT, clinical and ordering processes preferred.

Responsibilities

• Collaborate with cross-functional teams to gather business requirements, identify opportunities and translate them into technical specifications and actionable insights.
• Ability to grasp clinical processes and translate them into system requirements for technology teams.
• Analyze data from EMR, clinical and scheduling systems to identify additional functionality opportunities, and integration needs.
• Critically evaluate gathered information from multiple sources, reconcile conflicts, relate high level information to details, and distinguish user requests from underlying business problems/needs.
• Serve as a technical advisor to the internal organization’s industrial engineers, Healthcare Operations Executives, as well as other roles.
• Participate in and co-lead virtual and in-person integration interviews, discussions, and project meetings with both internal and external teams.
• Help to design future state processes that align business requirements with the capability of the client’s system and technology.
• Develop and execute interface test plans to validate integration processing and system response.
• Participate in go-live support and post-implementation optimization.
• Develop and maintain internal and external documentation.
• Provide input into developing and modifying client and Care Logistics systems to meet client needs.
• Collaborate with Client Services to ensure realization of client goals and estimated ROI.
• Other duties as assigned.

Benefits

• Great Place to Work certified
• Consistently named an employer of choice
• Nationally recognized as a best workplace in healthcare
• Nationally recognized as a best workplace for women
• Nationally recognized as a best workplace for millennials
• Named one of the Healthiest Employers by the Atlanta Business Chronicle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level