Solutions Engineer III

DKBinnovative • Frisco, TX

6d

About The Position

The Solutions Engineer is a senior-level role responsible for designing and implementing LAN/WAN, server, and cloud services technology. The position works closely with the Design Desk (system architect) to deliver technical solutions that meet clients’ business requirements and requires effective communication across all levels of a corporate structure. The role also provides some tier 3 technical support to clients and internal support team members.

The Solutions Engineer travels to client sites to provide onsite service and support as needed, with 95% of travel local to DFW, and must be able to travel to the office. The position participates in an on-call support rotation, supports project coordination and management, and manages and transports products and inventory for assigned projects.

The role applies systems analysis techniques, consulting with users to determine hardware, software, or system functional specifications in collaboration with the project manager and Design Desk team. It also involves designing, developing, documenting, analyzing, creating, testing, or modifying computer systems, operating systems, or programs based on user or system design specifications provided by the Design Desk.

Requirements

• Ability to travel to the office in DFW and to client sites as needed; 95% of client-site travel is local to DFW.
• Ability to communicate effectively across all levels of a corporate structure and with clients.
• Ability to participate in an on-call support rotation.

Responsibilities

• Design and implement LAN/WAN and server infrastructure and related peripherals, including routers, firewalls, switches, VPN, virtualization, physical and virtual host server hardware, Windows Server, Active Directory, RDS/Remote App, Citrix, SQL Server, VoIP and PBX telecom, enterprise storage, backup and disaster recovery, cloud services, email services, wireless access, security and compliance technologies, desktop and mobile devices, and application software.
• Perform major IT migrations, including office moves, data center migrations, ISP migrations, and on-premises to Cloud/Azure migrations.
• Travel to client sites to provide onsite service and support as necessary; 95% of travel is local to DFW.
• Work closely with the vCIO and Design Desk to develop technology solutions that meet client business objectives.
• Participate in the on-call support rotation.
• Onboard clients and accurately document their systems.
• Provide pre-sales design and support to internal team members.
• Evolve internal professional services processes in response to industry changes.
• Document internal processes and procedures, including network diagrams, technical process documentation, and checklists, to maintain consistent results and efficiency.
• Communicate effectively with clients, manage their expectations, and support the project coordinator or manager.
• Manage and transport products and inventory for assigned projects.
• Attend and conduct internal and client meetings.
• Maintain industry product knowledge through training and certification programs.
• Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications in collaboration with the project manager and Design Desk team.
• Design, develop, document, analyze, create, test, or modify computer systems, operating systems, or programs, including prototypes, based on specifications provided by the Design Desk.
• Design, document, test, create, or modify operating systems.
• Provide some tier 3 technical support to clients and internal support team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed