Customer Solutions Engineer (III)

“Mindlance • Mountain View, CA

21h

About The Position

The Customer Solutions Engineer focuses on Merchant Center and implementing Universal Commerce Protocol integrations (APIs) that support agentic consumer experiences. The role works with retail partners to grow value for merchants and users while maintaining high data quality, and collaborates closely with Engineering and Product teams to improve products and tools. The engineer advocates for customer and partner needs through data-driven feedback and serves as a trusted technical advisor, designing and delivering advanced solutions that can be reused and scaled across verticals, customer groups, and regions.

The position combines technical integration work, operational documentation, and feedback on onboarding tools. It includes guiding developers through UCP specifications, troubleshooting API and JSON issues, assisting with Merchant Center configuration, and validating integrations before launch. The engineer also documents edge cases and develops processes and best practices, while helping peers through mentorship and solution reviews and driving cross-functional efforts and executive-level stakeholder interactions.

Requirements

• Proficiency in stakeholder management for technical solutions.
• Proficiency in technical problem-solving.
• Knowledge relevant to the core technical role.
• Proficiency in the software development lifecycle for technical solutions.
• Proficiency in solution design.
• Knowledge of web technologies.
• Software engineering skills.
• Consultative skills.
• API proficiency and troubleshooting skills for partner-facing solutions.
• Experience with agentic AI and e-commerce APIs in partner-facing contexts.

Responsibilities

• Guide developers through UCP specifications and troubleshoot JSON and API errors using internal logs.
• Help partners configure Merchant Center and validate integrations before launch.
• Document edge cases and build internal and external documentation, processes, and best practices.
• Test internal and external onboarding tools as a customer and provide feedback to ensure they are ready to scale.
• Scope solution work, design solutions end to end, write code, and help clients or partners integrate solutions or their outputs.
• Follow engineering best practices, including design and code reviews, test coverage, maintainable code, and adherence to style guides.
• Ensure solutions comply with data and legal policies and receive necessary reviews before launch.
• Participate in industry and account business planning and meet with clients or partners to understand their objectives and challenges.
• Identify technical gaps and recurring patterns, and surface opportunities for solution reuse or innovation.
• Align clients or partners and sales stakeholders on solution needs and commitments.
• Build trust by listening to partners or clients, demonstrating understanding of their needs, and explaining what technology can help them achieve.
• Partner with sales, business development, and product stakeholders to understand industry dynamics and identify opportunities for advanced solutions that support revenue, growth, and efficiency.
• Develop understanding of clients, partners, and their industries; ramp up on product sets and technical stacks; explain product trade-offs; and build subject-matter expertise in emerging areas.
• Mentor peers, review solutions, create opportunities, and support cross-functional efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed