Customer Solutions Engineer

RedTech Recruitment•New York, NY

8h•Hybrid

About The Position

A rapidly growing AI software company is hiring a Customer Solutions Engineer in New York or San Francisco. The role combines technical problem-solving, software integration, pre-sales demonstrations, and customer onboarding, supporting enterprise customers worldwide. New York positions are open to high-achieving graduates and experienced professionals; San Francisco candidates must have prior SaaS experience. The work arrangement is three days in the office and two days remote. The role involves demonstrating the technical benefits of the company's AI platform, assessing customer needs, and developing tailored integrations across business applications. The engineer will also create and maintain APIs, SDKs, technical documentation, and developer resources, while collaborating across sales, product, customer success, and technical support. Compensation is $75,000–$80,000 for graduates or $115,000–$150,000 for experienced candidates, plus bonus and benefits.

Requirements

For New York graduate candidates: a bachelor's degree in Computer Science, Software Engineering, STEM, Law, or a related discipline from a top university, with a minimum GPA of 3.5.
For San Francisco candidates: at least 2 years of experience working for a SaaS company.
Strong programming skills in JavaScript, Node.js, Python, or equivalent languages.
Understanding of software development, APIs, SDKs, system integration, and cloud technologies.
Excellent communication, presentation, and problem-solving skills.
Strong commercial awareness and a customer-focused approach.
Ability to learn quickly, manage priorities, and thrive in a fast-paced environment.

Nice To Haves

For New York experienced candidates: previous Solutions Engineer or customer-facing technical experience is preferred.
For graduates: relevant internships or customer-facing technology experience are advantageous.

Responsibilities

Support pre-sales demonstrations and explain the technical benefits of the company's AI platform.
Assess customer requirements and recommend tailored integration solutions.
Develop integrations across business applications, including Salesforce, ServiceNow, and Slack.
Create and maintain APIs, SDKs, technical documentation, and developer resources.
Collaborate with sales, product, customer success, and technical support teams to ensure successful implementations.
Resolve technical issues and gather customer feedback to improve integrations and the overall user experience.