Principal Customer Solutions Engineer
About The Position
As a Principal Customer Solutions Engineer in the Nuclear Steam Supply System (NSSS) Engineering organization, you will lead business unit and engineering teams in identifying, developing, and offering products and services that provide utility customers with solutions to complex technical problems. The position reports to the Sr. Manager, Product and is based at the Cranberry Township, Pennsylvania facility. The role prioritizes business development, with potential for technical development within the relevant product line based on business needs. Travel to customer sites and industry meetings is approximately 10%.
Requirements
- Bachelor's degree or equivalent in Engineering, Project Management, Business, or a related field.
- At least 6 years of related experience.
- Ability to travel to customer sites and industry meetings, approximately 10%.
Responsibilities
- Demonstrate broad product knowledge across offerings that may include License Renewal, Licensing, Specialty Testing at the Churchill site, Radiation Analysis, Nuclear Operations, Reactor Vessel Integrity, and Procedures.
- Analyze requests for quote (RFQs) and lead proposal development, including scope, technical content, cost estimates, pricing strategies, and complex customer negotiations to secure orders and grow backlog.
- Build business relationships with utility customer engineers and management, positioning Westinghouse as a consultative partner.
- Evaluate customer needs and industry trends to identify revenue and margin growth opportunities and close technical and commercial gaps.
- Assist with financial forecasting for opportunities, including timing and anticipated results.
- Assist Project Managers and Contract Managers with contract changes.
- Facilitate opportunity management and coordinate with Account Teams and Sales Teams to maintain the D365 opportunity database; support growth planning, key opportunity reviews, marketing materials, and capture plan development.
- Work with project execution stakeholders to exceed revenue and margin objectives.
- Assist product managers in developing and implementing strategies, from individual product strategies to department-level business plans.
- Collaborate with resource groups on breakthrough technologies and cost improvements; facilitate organizational learning and continuous improvement.
- Contribute to project execution work within the portfolio to deepen product understanding and customer relationships.
- Communicate complex technical and financial information informally and through presentations, understanding how company functions such as Finance, Legal, Quality, and Supply Chain interact with opportunities and projects.
- Develop Customer Solution Management skills within the organization to support bench strength and succession planning.
Benefits
- Medical benefits, potentially including medical, dental, vision, prescription coverage, and a Health Savings Account with employer contribution options.
- Wellness programs, including an Employee Assistance Program for employees and household members.
- 401(k) with company match contributions.
- Paid vacations and company holidays.
- Flexible work arrangement opportunities.
- Educational reimbursement and comprehensive career programs.
- Global recognition and service programs.
- Employee referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
