Customer Solutions Engineer

RedTech Recruitment Ltd.•New York, NY

2d•$75,000 - $150,000•Hybrid

About The Position

A Customer Solutions Engineer role at a rapidly growing AI software company, with positions available in New York and San Francisco. The position combines technical problem-solving, software integration, pre-sales demonstrations, and customer onboarding. New York candidates may be high-achieving graduates or experienced professionals; San Francisco candidates must have previous SaaS experience. The role offers the opportunity to work with AI technology and enterprise customers worldwide in an ambitious, international business with career progression opportunities. The role is based in New York or San Francisco, with three days in the office and two days remote. Listed salaries are $75,000–$80,000 for graduates and $115,000–$150,000 for experienced candidates, plus bonus and benefits.

Requirements

For New York graduate candidates: a bachelor's degree in Computer Science, Software Engineering, STEM, Law, or a related discipline from a top university, with a minimum GPA of 3.5.
For San Francisco candidates: at least 2 years of experience working for a SaaS company.
Strong programming skills in JavaScript, Node.js, Python, or equivalent languages.
Understanding of software development, APIs, SDKs, system integration, and cloud technologies.
Excellent communication, presentation, and problem-solving skills, with strong commercial awareness and a customer-focused approach.
Ability to learn quickly, manage priorities, and thrive in a fast-paced environment.

Nice To Haves

For New York experienced candidates: previous Solutions Engineer or customer-facing technical experience is preferred.
For graduates: relevant internships or customer-facing technology experience are advantageous.

Responsibilities

Support pre-sales demonstrations and explain the technical benefits of the company's AI platform.
Assess customer requirements and recommend tailored integration solutions.
Develop integrations across business applications, including Salesforce, ServiceNow, and Slack.
Create and maintain APIs, SDKs, technical documentation, and developer resources.
Collaborate with sales, product, customer success, and technical support teams to ensure successful implementations.
Resolve technical issues and gather customer feedback to improve integrations and the overall user experience.