Solutions Engineer II

Brookdale Senior Living Inc. • Brentwood, TN

9d • Remote

About The Position

The Solutions Engineer II is a member of an energetic Agile team responsible for building high-performing, scalable, enterprise-grade applications and providing full-stack development expertise. As part of the Agile ServiceNow development team, the role provides ServiceNow development and administration expertise. The engineer participates in the full software delivery lifecycle, including analysis, development, configuration, testing, implementation, and support, while focusing on customer service and solutions that meet or exceed operational requirements.

The position supports application and architecture design, development standards, change management, and corporate regulations. The engineer collaborates with team members and stakeholders, contributes to continuous improvement, helps identify and resolve application and technical issues, and adapts to emerging technologies. This is a local remote position; applicants must live within 2.5 hours of the greater Milwaukee, Wisconsin, or Nashville, Tennessee, area.

Requirements

• Bachelor's degree in Information Technology, Engineering, or a related area, or equivalent experience.
• At least 2 years of related experience.
• Experience with database technologies and CRUD concepts, and basic database tuning skills.
• Experience with unit, integration, and acceptance testing; basic knowledge of unit-testing packages and concepts, automated testing, and TDD.
• Professional experience using and selecting application design patterns.
• Experience as an actively involved member of an Agile team; Scrum experience is preferred.
• Effective collaboration and verbal, written, and presentation skills.
• Mastery of at least one development language used at Brookdale, with a basic understanding of at least one other Brookdale development language sufficient to perform medium-complexity tasks with minimal assistance.
• Knowledge of at least one Brookdale business area and a basic understanding of others, with the ability and willingness to learn the business and its customers.
• Experience with ServiceNow administration and development.
• Experience with JavaScript.
• Proficiency with ServiceNow Glide APIs.
• Understanding of IT Service Management frameworks and ITIL principles.
• Experience with workflow and process automation.
• Ability to live within 2.5 hours of the greater Milwaukee, Wisconsin, or Nashville, Tennessee, area.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience working in an Agile team environment using Scrum.

Responsibilities

• Analyze, configure, develop, test, document, and implement new and existing applications and solutions that meet business objectives and operational requirements.
• Support application and architecture design, design patterns, and development technologies and standards.
• Follow defined change management guidelines and corporate regulations.
• Collaborate with team members and stakeholders to support business objectives and continual improvement of team dynamics.
• Identify opportunities to improve the development environment, practices, and team dynamics.
• Participate in identifying and resolving application and technical issues, and communicate lessons learned.
• Learn and adapt to emerging technologies, interfaces, and frameworks.
• Deliver high-quality solutions and improvements to customer experience and operational excellence, with awareness of scalability, enterprise needs, and emerging technology applications.
• Provide ServiceNow development and administration expertise.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Associate assistance program.
• Employee discounts.
• Referral program.
• Early access to earned wages for hourly associates outside California.
• Optional ID theft protection and pet insurance.
• Paid time off for full-time associates.
• Paid holidays for full-time associates.
• Company-provided life insurance for full-time associates.
• Adoption benefit for full-time associates.
• Short- and long-term disability coverage for full-time associates.
• Flexible Spending Accounts for full-time associates.
• Health Savings Account for full-time associates.
• Optional life and dependent life insurance for full-time associates.
• Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates.
• Tuition reimbursement for full-time associates.
• Naturalization application fee advances of up to $725, less applicable taxes and withholding, for qualified associates who have been employed for at least one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level