Solutions Engineer II

Momentive

4d

About The Position

As a Solutions Engineer II, you are a technical expert who partners with Account Executives during sales conversations to demonstrate how Momentive products address prospect needs. You deliver in-depth demonstrations, tailor solutions to prospect requirements, and support more complex opportunities with greater independence than a Solutions Engineer.

You support a pipeline of active sales opportunities, typically moving through a 90-day or shorter sales cycle. You demonstrate products, design customized solutions, provide technical support throughout deals, and keep demonstration environments and knowledge resources current. You report to the Manager/Director, Solutions Engineering and work closely with Sales, Product, and Customer Success.

The role involves managing multiple opportunities, answering prospect questions, supporting evaluations and pilots, contributing to RFP responses, maintaining demo materials and environments, documenting customer feedback, and staying current on products, industry trends, competitors, and emerging tools. Occasional travel may be required.

Requirements

• 2–4 years of experience in a sales, technical support, or engineering role.
• Bachelor’s degree in computer science, engineering, or a related field.
• Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook.
• Ability to learn and master new software and product updates quickly.
• Strong verbal, written, and presentation skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Ability to work independently and manage multiple shifting priorities across several opportunities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Customer-first mindset and excellent service orientation.
• Strong problem-solving, research, and analytical abilities.
• Comfort with normal office hours and extended periods of computer use.
• Eligibility to work in the United States without sponsorship; hired applicants must verify identity and minimum age of 18 and complete employment eligibility verification.

Nice To Haves

• Experience supporting associations or nonprofit organizations.
• Familiarity with CRM systems; Salesforce is preferred.
• Coachable, with a genuine desire for continuous improvement.

Responsibilities

• Deliver in-depth product demonstrations and presentations across multiple opportunities.
• Partner with Account Executives to provide technical expertise and sales support throughout opportunities.
• Meet with prospects and internal teams to understand customer requirements and develop and implement customized solutions.
• Plan and prepare for demos with minimal guidance, ensuring sessions run smoothly and on time.
• Answer prospects’ technical questions and provide product training and troubleshooting during evaluations or pilot engagements.
• Build and maintain demo videos and demo environments, ensuring data is clean and functionality is ready to demonstrate.
• Contribute to RFP responses and write answers to technical follow-up questions.
• Troubleshoot and resolve demo or environment issues promptly.
• Document solution details and customer feedback, maintain knowledge resources, and share product feedback with Product Management.
• Stay current on product features, association and nonprofit technology trends, competitive products, and emerging tools.
• Share knowledge with newer Solutions Engineers and assist with customer escalations as needed.
• Perform other duties assigned by the manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan with company match
• Flexible planned paid time off
• Generous sick leave
• Inclusive and welcoming environment
• Purpose-driven culture
• Work-life balance
• Commitment to community involvement
• Employer-paid parental leave
• Employer-paid short-term disability
• Remote work flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level