Solutions Engineer I

Konica Minolta Sensing Americas • Redmond, WA

2d • $95,000 - $110,000

About The Position

The Solutions Engineer I serves as the customer advocate within Konica Minolta Sensing Americas (KMSA), developing applications for consumer electronics manufacturers using Konica Minolta and Radiant technology. The role engages potential and existing customers in person, by email, and by phone to understand measurement needs and application challenges, recommend existing technologies or help define requirements for new development, and coordinate with Sales on quotes.

This is an entry-level position guided by senior Solutions Engineers. The engineer builds knowledge of KMSA products, customer applications, industry standards, and relevant industries, gradually taking greater ownership of proposals, demonstrations, and proof-of-concept testing. The role involves pre-sales technical assistance, technical proposal development, experiment design and testing, customer application troubleshooting, and programming/API support where applicable. It also coordinates handoffs to Engineering, communicates customer insights to Product Management, documents solutions and lessons learned, and supports programs through development and production to help ensure customer commitments and specifications are met.

The position calls for effective collaboration with customers and internal teams, sound judgment in identifying and escalating risks, and the ability to manage multiple priorities. AI tools are expected to be used to support work such as test development, data analysis, reporting, and documentation, while verifying generated output and protecting confidential information. Travel is approximately 30%, domestic and international.

The stated base pay range is $95,000–$110,000 DOS/E. Compensation may vary based on experience and other factors. Konica Minolta Sensing Americas describes itself as providing measurement instruments and software for color, brightness, light, display performance, and visual quality across industries including automotive, aerospace, electronics, lighting, consumer products, and manufacturing.

Requirements

• Bachelor of Science or higher in a STEM field.
• Ability to work effectively with customers, Sales staff, product development engineers, production managers, and technicians in a team-oriented environment.
• Problem-solving and troubleshooting skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Ability to travel approximately 30% domestically and internationally.
• Use judgment to verify AI-generated output before it reaches customers and protect customer-confidential information.

Nice To Haves

• Two or more years of engineering or related experience preferred.
• Experience supporting customer-facing technical engagements.
• Software or scripting skills, such as Python, .NET, or Objective-C.
• An AI-forward software engineering approach; Claude Code is highly recommended.
• Demonstrated fluency using AI tools in day-to-day work, such as for research, analysis, test scripts, documentation, and proposals.

Responsibilities

• Engage with potential and existing customers to understand measurement needs and application challenges.
• Respond promptly to customer and Sales inquiries by phone and email, and provide pre-sales technical assistance and product education.
• Identify technical and delivery risks early and keep customers and internal stakeholders informed.
• Develop long-term customer relationships by managing and interpreting requirements.
• Manage the technical aspects of product demonstrations and customer visits.
• Prepare accurate, detailed technical proposals and recommendations that address customer requirements.
• Propose solutions using existing KMSA technology, help define requirements for new development, and work with Sales on quoting.
• Estimate Engineering resources with team members; prepare proposals and System Requirements and Specification (SRS) documents; and confirm feasibility and realistic delivery commitments before quoting.
• Manage proof-of-concept testing by designing experiments and writing procedures, executing experiments or supervising resources, and providing timely reports with data-supported conclusions.
• Support troubleshooting and validation of customer applications.
• Provide programming and API support to customers and internal teams where applicable.
• Transfer pre-sales solution understanding to Engineering and follow development and production through to help ensure specifications are met, with clear owners, requirements, and actions at handoffs.
• Work with the Solutions Team and Sales on key-account strategy and moving programs from pre-sales toward mass production.
• Communicate customer requirements and application insights to Engineering and Product Management.
• Build knowledge of KMSA products, industry standards, customer applications, measurement solutions, and the industries and technologies Radiant serves.
• Seek guidance from senior Solutions Engineers, escalate issues early, and take increasing project ownership as experience grows.
• Document solutions and lessons learned from testing and troubleshooting to share knowledge and reduce repeat issues.
• Use company-approved AI tools to support test development, data analysis, reporting, and documentation; verify outputs and protect customer-confidential information.
• Provide roadmap feedback to Product Management based on Sales and customer requests.
• Read and interpret technical documentation such as product specifications and datasheets.
• Present products, applications, and solutions at marketing events.
• Train Sales teams, customers, and peers.
• Pursue meeting and exceeding customer requirements.
• Provide post-sales and production support as needed.
• Attend Sales forecast and strategy meetings.
• Perform project management and quality-related activities.
• Test current hardware and software and determine best practices for customer solutions.
• Work with international teams to align on approaches to customer needs.

Benefits

• Health care plan including medical, prescription drug, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Retirement plan with 401(k) and company match
• Life insurance and AD&D insurance
• Short-term and long-term disability
• Employee Assistance Program (EAP) and mental health support
• Family and Medical Leave support
• Supplemental health benefits, including accident, critical illness, and hospital care insurance
• Wellness resources, including Garner Health, Health Advocate, Hinge Health, Tria Health, and HUSK Marketplace
• Commuter benefits
• Legal insurance, identity theft protection, and pet insurance
• Employee discounts and purchase programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level