Solutions Engineer I

Radiant Vision Systems • Redmond, WA

1d

About The Position

The Solutions Engineer I is an entry-level customer-advocacy role at Konica Minolta Sensing Americas (KMSA), focused on developing applications for consumer electronics manufacturers using Konica Minolta and Radiant technology. The position works directly with prospective and existing customers—in person, by email, and by phone—to understand measurement needs and application challenges, provide technical assistance, and recommend solutions using existing technology or help define requirements for new development in collaboration with Sales.

Working under the guidance of senior Solutions Engineers, the Solutions Engineer I builds knowledge of KMSA products, customer applications, industry standards, and the industries and technologies served by Radiant. With experience, the role takes increasing ownership of technical proposals, demonstrations, proof-of-concept testing, and customer engagements. The position collaborates with internal subject matter experts and cross-functional teams to ensure customer requirements are understood, commitments are realistic, and solutions are carried through development and production.

The role also supports troubleshooting and validation, customer and internal programming/API needs where applicable, documentation, product and roadmap feedback, training, and post-sales or production support as needed. Approximately 30% travel is expected, both domestically and internationally.

Requirements

• Bachelor of Science degree or higher in a STEM field.
• Strong ability to work effectively with customers, Sales staff, product development engineers, production managers, and technicians in a team-oriented environment.
• Proven problem-solving and troubleshooting skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Demonstrated fluency using AI tools in day-to-day work, such as for research, analysis, test scripts, documentation, and proposals, with the judgment to verify AI-generated output before it reaches customers.
• Ability to travel approximately 30%, domestically and internationally.

Nice To Haves

• Two or more years of engineering or related experience preferred.
• Experience supporting customer-facing technical engagements.
• Software or scripting skills, including Python, .NET, or Objective-C.
• An AI-forward software engineering approach; Claude Code is highly recommended.

Responsibilities

• Interact with prospective and existing customers to understand measurement needs and application challenges.
• Respond promptly to customer and Sales inquiries by phone and email, and provide pre-sales technical assistance and product education.
• Identify technical and delivery risks early and communicate status to customers and internal stakeholders.
• Develop long-term customer relationships by managing and interpreting customer requirements.
• Manage the technical aspects of product demonstrations and customer visits.
• Prepare accurate, detailed technical proposals and recommendations that address customer requirements.
• Propose solutions using existing KMSA technology or help define requirements for new development, working with Sales on quotations.
• Estimate required Engineering resources with team members and prepare proposals, including System Requirements and Specification (SRS) documents; confirm feasibility and realistic delivery commitments before quoting.
• Manage proof-of-concept testing by designing experiments, writing test procedures, executing experiments or supervising resources, and providing timely reports with conclusions supported by test data.
• Support troubleshooting and validation of customer applications.
• Provide programming and API support to customers and internal teams where applicable.
• Transfer pre-sales solution understanding to Engineering and follow solutions through development and production, maintaining clear owners, requirements, and outstanding actions at handoffs.
• Support key accounts by strategizing with the Solutions Team and Sales to develop opportunities and move programs from pre-sales to mass production.
• Communicate customer requirements and application insights to Engineering and Product Management.
• Build working knowledge of KMSA products and industry standards, and develop expertise in customer applications, measurement solutions, and relevant industries and technologies.
• Seek guidance from senior Solutions Engineers, escalate issues early, and take increasing ownership of projects as experience grows.
• Document solutions and lessons learned from testing and troubleshooting for team knowledge sharing and to reduce repeat issues.
• Use company-approved AI tools to accelerate test development, data analysis, reporting, and documentation while protecting customer-confidential information and verifying AI-generated output before it reaches customers.
• Provide roadmap feedback on requests from Sales and customers to Product Management.
• Read and interpret technical documentation, including product specifications and datasheets.
• Speak about products, applications, and solutions at marketing events; train Sales teams, customers, and peers.
• Pursue meeting and exceeding customer requirements and provide post-sales or production support as needed.
• Attend Sales forecast and strategy meetings; perform project management and quality-related activities.
• Test current hardware and software, determine best practices for customer solutions, and work with international teams to align on approaches to customer needs.
• Travel approximately 30% domestically and internationally.

Benefits

• Health care plan, including medical, prescription drug, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Retirement plan with 401(k) and company match.
• Life insurance and AD&D insurance.
• Short-term and long-term disability coverage.
• Employee Assistance Program (EAP) and mental health support.
• Family and Medical Leave support.
• Supplemental health benefits, including accident, critical illness, and hospital care insurance.
• Wellness resources, including Garner Health, Health Advocate, Hinge Health, Tria Health, and HUSK Marketplace.
• Commuter benefits.
• Legal insurance, identity theft protection, and pet insurance.
• Employee discounts and purchase programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level