Solutions Engineer I

PDI Technologies • Alpharetta, GA

8d

About The Position

At PDI Technologies, the Solutions Engineer I supports the pre-sales process for PDI's POS solutions, helping customers understand how the technology addresses their business needs. The role works with Sales and experienced Solutions Engineers to prepare and deliver product demonstrations, assist with technical discovery, and support solution development. It offers the opportunity to build expertise in POS systems, payment processing, and integrations while developing customer-facing and consultative selling skills.

The position also contributes to technical proposals, RFP responses, demonstration environments, customer documentation, and internal knowledge resources. It collaborates with Product and Implementation teams to understand solution capabilities, limitations, and customer feedback.

Requirements

• 0–3 years of experience in technical pre-sales, solution consulting, technical support, systems engineering, or a related field.
• Strong analytical and problem-solving skills and ability to learn new technologies.
• Effective communication and presentation skills, including ability to explain technical concepts clearly.
• Ability to collaborate with cross-functional teams and support customer-facing activities.
• Strong organizational skills and attention to detail.

Nice To Haves

• Foundational knowledge of POS systems, payment processing, software applications, or related technologies.
• Basic understanding of system integrations, APIs, and technical troubleshooting.
• Familiarity with CRM systems, demonstration environments, or technical documentation tools.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

Responsibilities

• Support pre-sales by gathering customer requirements and helping identify appropriate technical solutions.
• Assist with customer discovery sessions to understand business needs, technical requirements, and solution opportunities.
• Prepare and deliver standard product demonstrations, with guidance for more complex customer scenarios.
• Support development of technical proposals, RFP responses, and other sales materials.
• Configure, maintain, and troubleshoot demonstration environments for customer presentations.
• Develop knowledge of PDI's POS solutions, payment processing capabilities, integrations, and related technologies.
• Partner with Sales and experienced Solutions Engineers to address customer questions and communicate product capabilities.
• Assist with documenting customer requirements, technical configurations, and proposed solutions.
• Collaborate with Product and Implementation teams to understand solution capabilities, limitations, and customer feedback.
• Contribute to internal documentation, demonstration scripts, and knowledge-sharing resources.

Benefits

• Competitive salary and market-competitive benefits.
• Quarterly perks program.
• Ample time off.
• Hybrid working arrangements where appropriate.
• Continuous learning, professional certifications, and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level