Solutions Engineer I

PDI Technologies • Dallas, TX

6d

About The Position

At PDI Technologies, Solutions Engineer I supports the pre-sales process for PDI's POS solutions, helping customers understand how the technology addresses their business needs. The role works closely with Sales and experienced Solutions Engineers to prepare and deliver product demonstrations, assist with technical discovery, and support solution development. It offers an opportunity to build expertise in POS systems, payment processing, and integrations while developing customer-facing and consultative selling skills.

PDI Technologies provides technology solutions to convenience retail and petroleum brands, including tools that support productivity, decision-making, customer engagement, loyalty programs, shopper insights, and real-time market intelligence. The company describes its global culture as committed to excellence, collaboration, diversity, integrity, and growth.

PDI offers a benefits program that includes competitive salary, market-competitive benefits, a quarterly perks program, ample time off, and hybrid working arrangements where appropriate. Employees also have access to continuous learning, professional certifications, and leadership development opportunities.

Requirements

• 0–3 years of experience in technical pre-sales, solution consulting, technical support, systems engineering, or a related field.
• Basic understanding of system integrations, APIs, and technical troubleshooting.
• Strong analytical and problem-solving skills, with the ability to learn new technologies.
• Effective communication and presentation skills, with the ability to explain technical concepts clearly.
• Ability to collaborate with cross-functional teams and support customer-facing activities.
• Strong organizational skills and attention to detail.

Nice To Haves

• Foundational knowledge of POS systems, payment processing, software applications, or related technologies.
• Familiarity with CRM systems, demonstration environments, or technical documentation tools.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

Responsibilities

• Support the pre-sales process by gathering customer requirements and helping identify appropriate technical solutions.
• Assist with customer discovery sessions to understand business needs, technical requirements, and potential solution opportunities.
• Prepare and deliver standard product demonstrations, with guidance on more complex customer scenarios.
• Support the development of technical proposals, RFP responses, and other sales materials.
• Configure, maintain, and troubleshoot demonstration environments to ensure successful customer presentations.
• Develop knowledge of PDI's POS solutions, payment processing capabilities, integrations, and related technologies.
• Partner with Sales and experienced Solutions Engineers to address customer questions and communicate product capabilities.
• Assist with documenting customer requirements, technical configurations, and proposed solutions.
• Collaborate with Product and Implementation teams to understand solution capabilities, limitations, and customer feedback.
• Contribute to internal documentation, demonstration scripts, and knowledge-sharing resources to support team effectiveness.

Benefits

• Competitive salary
• Market-competitive benefits
• Quarterly perks program
• Ample time off
• Hybrid working arrangements where appropriate
• Continuous learning
• Professional certifications
• Leadership development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed