Software Solutions Engineer I
About The Position
As a Software Solutions Engineer I at Inductive Automation, you will support customers using industrial software and investigate technical issues in real time. You will troubleshoot complex problems across platforms and technologies, work with end users and system integrators, and help bridge Information Technology and Operational Technology. The position is part of the company’s expansion into its new Columbia, Maryland office and involves collaboration with colleagues at the Folsom, California headquarters and Australia branch. This is an on-site, full-time position, Monday through Friday, from 6:00 AM to 3:00 PM. Before working with a live customer system, you will complete Core and Gold Ignition certifications funded by Inductive Automation. The role offers a development path toward Senior Software Solutions Engineer, with opportunities to contribute to product improvements and future releases.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or Mechatronics, or equivalent hands-on experience with SCADA systems, PLCs, or industrial control networks.
- Comfort writing code, such as Java or Python, and writing SQL queries.
- Familiarity with relational databases such as MS SQL Server, MySQL, or Oracle, and how tables relate.
- Experience with Windows, Linux, and macOS.
- Comfort troubleshooting live alongside customers.
- Confidence learning unfamiliar subjects on the fly.
- Strong written and verbal communication skills, including the ability to listen, acknowledge frustration, and guide tense situations toward a solution.
- Ability to work on-site Monday through Friday from 6:00 AM to 3:00 PM.
Nice To Haves
- Command-line skills.
- Customer service experience.
- Experience with PLCs such as Rockwell/Allen-Bradley, Omron, or Siemens; HMIs; or industrial networks.
- Experience with Ignition or other SCADA/HMI platforms.
Responsibilities
- Own complex technical cases by writing and debugging code, investigating architectural root causes across platforms, and resolving issues involving multiple layers and technologies.
- Help customers and system integrators by phone and email, keeping them informed throughout troubleshooting.
- Develop diagnostic skills and perform root-cause analysis.
- Document ticket progress, issue breakdowns, and resolutions clearly.
- Propose enhancements, advocate for fixes, and partner with Software Engineering to shape future releases.
- Complete Core and Gold Ignition certifications funded by Inductive Automation before working with a live customer system.
- Collaborate with colleagues at the Folsom, California headquarters and Australia branch.
Benefits
- Medical, dental, and vision insurance with 100% of employee coverage paid.
- Paid holidays, vacation, and sick time.
- 401(k) with company match.
- Complimentary snacks and beverages at the headquarters.
- On-site recreational amenities including pool, table tennis, shuffleboard, and foosball.
- Access to an adjacent nature reserve.
- Time for professional development and company and team activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
