Software Solutions Engineer

KNAPP North America • Kennesaw, GA

4d • Hybrid

About The Position

The Software Solutions Engineer develops logistical software solutions that accommodate customer requests and system requirements. The role prepares technical project documents—including process descriptions, development specifications, calculations, and project timelines—in cooperation with customers, suppliers, and internal departments. It develops business needs for incorporation into proposed layouts and delivers design solutions that meet financial and functional criteria and comply with OSHA codes and safety rules.

The position develops cost- and performance-optimized software solutions, documents solution boundaries and interfaces, supports layout creation, and contributes to project implementation and strategic system development. It provides technical support to Sales, communicates with customers, leads or participates in project teams and workshops, and presents project planning results. The role also provides training and guidance to new employees.

The position is based at KNAPP’s office complex in Kennesaw, Georgia, with two remote days per week and travel to unanticipated U.S. client sites (30%). Occasional overtime may be required. Authorization to work in the U.S. and a passport or ability to obtain one are required. The role is safety-sensitive and subject to the company’s drug-free workplace policy and drug screening.

Requirements

• Degree in Software Engineering, Computer Science, Industrial Engineering, or a similar field.
• At least 3 years of intralogistics automation software and process design experience.
• Excellent knowledge of intralogistics, automated storage systems, complex processes, and customers’ work processes.
• Strong knowledge of intralogistics and automation software architecture, including WMS, WES, WCS, and SRC; interface communication; programming; databases; and data structures.
• Strong knowledge of inventory strategies commonly used in warehousing.
• Knowledge of picking technologies, including automated storage systems, goods-to-person, PTL, Central Belt Systems (CBS), AMRs/AGVs, sorters, and their deployment methods.
• English language proficiency required.
• Good presentation technique and persuasiveness.
• Knowledge of MS Office, including advanced Excel; Visio; PowerPoint; Oracle (Plus); basic VectorWorks; basic AutoCAD; Process4Biz BPMN; Doxis; TortoiseSVN; Filemaker Pro; and SAP.
• Authorization to work in the U.S.
• Passport or ability to obtain a passport.
• Professional office etiquette.
• Ability to travel 30% to various unanticipated U.S. client sites.
• Ability to work occasional overtime as required.
• Physical ability to sit for long periods, stand, walk, climb a ladder, speak, maintain visual acuity, use finger dexterity, listen, reach at arm's length, and lift up to 50 pounds.

Nice To Haves

• At least 3 years of warehouse operation and automation experience.
• Knowledge of KNAPP products and systems, their functions, and areas of application.
• Proficiency in a second language, with Spanish or German strongly preferred.

Responsibilities

• Develop cost- and performance-optimized software solutions.
• Program process, software, and systems solutions using Process4Biz BPMN and technical description and IT.
• Coordinate and support the creation of layouts in VectorWorks.
• Create solution descriptions, including solution boundaries and interface specifications.
• Investigate, analyze, and recommend technology improvements, upgrades, and modifications to management.
• Serve as a project member or Software Lead for the developed logistics software solution.
• Create Development Orders (ZDR / DevOps) and assist with executing changes before and after implementation.
• Provide technical support to the Sales Department, especially for complex projects.
• Help select and use software and control components, and clarify and specify developments with functional departments, including budgeted price requests (BPA).
• Perform data analysis and strategic system development.
• Prepare software offer calculations, introduction scenarios, and specifications of relevant hardware and software components.
• Communicate with customers; manage projects and present onsite or at KNAPP headquarters; prepare presentation documents, including graphical presentations of project planning results.
• Participate in and lead PO Workshops.
• Document finalized project documents and serve as a qualified contact for project-related information.
• Train and provide ongoing guidance to new employees.
• Lead project teams and support strategic developments.

Benefits

• Two remote days per week.
• Half-day Fridays.
• Industry-competitive compensation.
• Health, dental, vision, and life insurance; Flexible Spending Accounts; and short- and long-term disability coverage, with employer contributions described as better than average.
• 401(k) with a generous employer match and no vesting.
• Paid vacation and holidays.
• Profit sharing.
• Paid parental leave.
• Subsidized daycare.
• Tuition reimbursement.
• Pet insurance.
• Subsidized food delivery.
• Monthly celebrations and quarterly employee events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level