French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cross-cultural collaboration, and excellence in customer support services. We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity for those looking to advance their career in the customer support services industry while enjoying a vibrant international lifestyle in one of Europe’s most dynamic hubs.

Requirements

• Native or fluent French (spoken and written).
• Professional proficiency in English to collaborate within our international office.
• Valid EU passport (mandatory) to facilitate seamless employment in the European Union.
• Strong problem-solving mindset and a passion for delivering elite customer support services.
• Prior experience in a customer-facing or support-oriented role is considered a significant asset.
• Excellent communication skills and the ability to thrive in a fast-paced, on-site office environment.

Responsibilities

• Provide high-quality technical and functional support to French-speaking clients via multiple communication channels.
• Analyze complex customer queries to deliver effective, timely, and professional solutions within the customer support services sector.
• Maintain detailed records of interactions to ensure internal reporting standards are met with high accuracy.
• Collaborate with international teams to enhance service delivery processes and client satisfaction metrics.
• Act as a brand ambassador, ensuring a positive experience for every user in the French-speaking market.
• Continuously develop expertise in product and service knowledge to address evolving customer needs.
• Escalate critical issues to senior management in accordance with company protocols to maintain service quality.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Professional growth opportunities within the global customer support services sector.
• An inclusive, modern, and high-energy work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed