Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for a Polish Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking for premium Polish-speaking jobs in an evolving industry, where your linguistic expertise and problem-solving skills will drive success in high-level customer support services.

Requirements

Native or fluent Polish (spoken and written).
Valid EU passport (mandatory).
Strong command of English for professional communication within an international team.
Exceptional analytical and problem-solving abilities tailored to the customer support services industry.
A proactive, results-oriented mindset with a passion for excellence in service.

Nice To Haves

Previous experience in support, client relations, or similar professional services is highly advantageous.

Responsibilities

Deliver exceptional technical and functional assistance to customers via phone, email, and chat.
Act as a primary point of contact for Polish-speaking clients, ensuring all inquiries are resolved with precision and empathy.
Identify recurring customer issues and contribute to process improvements within the customer support services department.
Maintain a high level of customer satisfaction by providing accurate, timely, and professional solutions.
Collaborate with international teams to meet and exceed predefined key performance indicators (KPIs).
Handle sensitive information with total confidentiality and professionalism at all times.
Participate in ongoing training to stay updated on the latest service technologies and internal protocols.