Polish Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is actively seeking motivated and customer-focused Polish-speaking professionals to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This exciting Polish Speaking Jobs In Bulgaria position in Bulgaria offers you the chance to build a rewarding international career in the Customer Support Services industry, working in a fast-paced, multicultural environment where your language skills are truly valued. Whether you are an experienced customer support specialist or an enthusiastic newcomer eager to grow, this is your gateway to one of the most sought-after jobs in Bulgaria for Polish speakers today.

Requirements

• Native or fluent Polish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all Polish-speaking jobs in Bulgaria with Mercier Consultancy Group.
• Valid EU passport (mandatory) — candidates must hold a European Union passport at the time of application.
• A good working knowledge of English (written and spoken) to communicate effectively in an international workplace environment.
• Ability to work on-site in Sofia, Bulgaria on a full-time basis, including flexibility for shift patterns where required by the business.

Nice To Haves

• Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous, though motivated candidates with strong communication skills are also encouraged to apply.
• Excellent interpersonal and problem-solving skills with a genuine passion for helping customers and delivering outstanding service experiences.

Responsibilities

• Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
• Actively listen to customer enquiries, identify their needs, and provide accurate, timely, and effective resolutions in both Polish and English.
• Maintain detailed and accurate records of all customer interactions within the company's CRM system, adhering to internal data quality standards.
• Troubleshoot customer issues with a solution-oriented mindset, escalating complex cases to the appropriate departments when necessary.
• Collaborate closely with team leaders and fellow customer support agents to continuously improve service quality and team performance metrics.
• Stay up to date with product knowledge, company policies, and industry best practices to ensure informed and confident customer communication.
• Contribute to a positive team culture by participating in training sessions, team briefings, and performance review meetings.
• Meet and exceed individual and team KPIs including customer satisfaction scores, first-contact resolution rates, and response time targets.

Benefits

• Competitive Monthly Salary reflective of your experience and contribution to the Customer Support Services team.
• Fully Paid Training Programme to ensure you are fully equipped and confident from day one in your new role.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Sofia, Bulgaria as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your hard work, dedication, and achievement of key customer support targets.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining the team — a fantastic welcome to your new career in Bulgaria.
• Ongoing career development opportunities within a growing international company that values its multilingual talent.
• Vibrant multicultural workplace, employee wellness initiatives, and a supportive management team committed to your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed