Solution Owner | ERP & Core HR

Gundersen Health System • Stanfold, WI

5d • Hybrid

About The Position

The Solution Owner in HR Operations is responsible for aligning the assigned ERP solution with business strategy, driving its vision and roadmap, and ensuring delivery of outcomes that support organizational goals. The role requires deep ERP and core HR knowledge, decision-making authority, and strong stakeholder engagement to meet business and end-user needs. The Solution Owner shares accountability for the solution’s success with a cross-functional team and works in a fast-paced, collaborative environment focused on continuous improvement.

The position works closely with operational and business leaders, Scrum Masters or Project Managers, developers, subject matter experts, and other stakeholders across the organization. It is hybrid and requires the employee to be within a reasonable commuting distance of Green Bay or La Crosse, Wisconsin, for occasional on-site needs. The scheduled weekly hours are 40.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, or a related field.
• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple levels of an organization.
• Ability to work across functional groups and influence without direct authority.
• Strong ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent oral and written communication skills with all levels of the organization.
• Ability to lead others with a servant leadership mindset.
• Innovative problem-solving skills.
• Strong data analysis skills and understanding of business value.
• Demonstrated proficiency in prioritization methods.
• Understanding and use of change management practices.
• Deep knowledge of ERP core HR processes and functionality.
• Any license or certification required for the area of specialty.

Nice To Haves

• Operational experience in a healthcare setting.
• Experience working in an Agile or Scrum environment.
• Knowledge of Agile methodologies such as Scrum or Kanban.
• PSPO, CSPO, or similar product ownership certification.

Responsibilities

• Maximize the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and success metrics for the solution.
• Own the solution as a defined capability or set of capabilities that work together to create business value.
• Maintain and prioritize the solution team backlog to ensure the highest-value work is delivered first.
• Ensure business solutions align with organizational goals and priorities.
• Develop competitive and differentiating use cases for complex, multi-year opportunities that meet business requirements.
• Identify and interpret end-user requirements for the solution and related services.
• Identify opportunities for solution enhancements within the customer and user base.
• Build and maintain strong relationships with stakeholders and subject matter experts.
• Analyze data and interpret findings to improve service delivery and business outcomes.
• Articulate the business value of services and solutions to functional areas and customers.
• Partner with business areas, enterprise portfolio management, technology, and support teams to define, resource, and deliver new features.
• Develop and manage budgets, track approvals, provide updates, and report progress to management.
• Share responsibility for overall team performance.
• Lead identification of skill gaps and support recruitment efforts as needed.
• Work effectively in a large cross-functional team with individuals at all levels of the organization.
• Maintain regular and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level