Solution Owner | ERP Timekeeping & Scheduling

Gundersen Health System • Stanfold, WI

5d • Hybrid

About The Position

The Solution Owner is responsible for aligning the assigned ERP timekeeping and scheduling solution with organizational strategy, driving its vision and roadmap, and ensuring delivery of outcomes that support operational and business goals. The role requires deep knowledge of ERP functionality, timekeeping, scheduling, and workforce management processes, along with decision-making authority to ensure stakeholder and end-user needs are met. The Solution Owner shares accountability for solution success with a cross-functional team and works in a fast-paced, collaborative environment committed to continuous improvement.

The role communicates and works effectively with operational leaders, business partners, Scrum Masters or Project Managers, developers, subject matter experts, and end users across the organization. It is in the HR Operations department and is hybrid, with the employee required to live within a reasonable commuting distance of Green Bay or La Crosse, Wisconsin, for occasional on-site needs.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, or a related field.
• 3 to 5 years of experience in agile product ownership, product or solution management, leadership, or functional area expertise.
• Demonstrated experience implementing large-scale functional improvements or strategic outcomes.
• Experience facilitating meetings across multiple organizational levels.
• Ability to work across functional groups and influence without direct authority.
• Ability to identify gaps, assess opportunities, and recommend improvements.
• Excellent oral and written communication skills with all levels of the organization.
• Ability to lead others with a servant leadership mindset.
• Innovative problem-solving skills.
• Strong data analysis skills and understanding of business value.
• Demonstrated proficiency in prioritization methods.
• Understanding and use of change management practices.
• Deep knowledge of ERP core HR and timekeeping/scheduling processes, including attendance, pay rules, shift management, labor distribution, and workforce operations.
• Any license or certification required for the area of specialty.

Nice To Haves

• Operational experience in a healthcare setting.
• Experience working in an Agile or Scrum environment.
• Experience supporting ERP platforms with integrated timekeeping and scheduling functionality.
• Knowledge of Agile methodologies such as Scrum or Kanban.
• PSPO, CSPO, or similar product ownership certification.

Responsibilities

• Maximize the value of outcomes delivered by the team.
• Define and drive improvement goals, strategic outcomes, financial goals, and solution success metrics.
• Own the solution as an ERP capability or set of related capabilities that creates business value.
• Maintain and prioritize the solution team backlog so the highest-value work is delivered first.
• Ensure business solutions align with organizational goals and priorities.
• Develop use cases for complex, multi-year opportunities to improve ERP-enabled timekeeping and scheduling processes.
• Identify and interpret end-user requirements for the solution and related services.
• Identify opportunities to improve timekeeping, scheduling, attendance, payroll-related workflows, and workforce management processes in the ERP environment.
• Build and maintain relationships with stakeholders, operational leaders, and subject matter experts.
• Analyze data and interpret findings to improve service delivery, compliance, and workforce efficiency.
• Explain the business value of ERP services and solutions to functional areas and customers.
• Partner with business areas, enterprise portfolio management, technology, and support teams to define, resource, and deliver ERP features and enhancements.
• Develop and manage budgets, track approvals, provide updates, and report progress to management.
• Share responsibility for overall team performance.
• Lead identification of skill gaps and support recruitment efforts as needed.
• Work effectively in a large cross-functional team with individuals at all organizational levels.
• Maintain regular and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level