Solution Engineer-1

Infobip • Jersey City, NJ

78d • Hybrid

About The Position

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

At Infobip we dream BIG. We value creativity, persistence, and innovation -- passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform ( CPaaS ) globally. Join us in our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description
Why is this role important at Infobip? Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solution s and expertise . The role takes part in activities for Infobip’s customers , product proposals, deployments, connectivity & integrations, implementations, solution design , and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads. You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience , you successfully perform project-related tasks and consult with Product Development teams, Solutions E ngineers, our Solution Architect, and Solution Managers on assigned projects. You know you are doing a good job when you:
Have a strong knowledge of all technical aspects of Infobip’s products and solutions.
Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.
Integrate Infobip p roducts into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services).
Can identify new and innovative use cases for Infobip’s products and solutions.
Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
Conduct demos, Proof of Concepts ( POCs ) , and solution integration enablement sessions for customers and s ummari ze meetings via documentation.
Maintain the highest degree of customer satisfaction during project implementation .
Collect the technical requirements and design technical solutions and service integration plans.
Deliver detailed and accurate technical documentation.
Handle technical and security questionnaires.
Ensur e that all the projects are delivered on time, within scope and budget.

Requirements

• Minimum 3 to 5 years of strong, related experience in pre-sales, tech sales, system integrations, or similar roles.
• Experience in a technical role in the Telecommunications industry / CPaaS space.
• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.
• Ability to challenge the status quo.
• Engineering background and passion for IT and technology.
• Proactive and creative approach to attend to clients’ needs.
• Ability to present products and ideas with ease, confidence, and persistence.
• Project management experience is a must.
• Ability to thrive in a fast-paced and dynamic environment.

Nice To Haves

• Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.

Responsibilities

• Provide accurate technical solutions and expertise as a mediator between Infobip and customer deployers/development technical teams.
• Participate in activities for Infobip’s customers, including product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery.
• Collaborate with regional teams and serve as a project manager or assist experienced project leads.
• Learn about Infobip’s products and solutions, as well as the company’s business processes.
• Perform project-related tasks and consult with Product Development teams, Solutions Engineers, Solution Architects, and Solution Managers on assigned projects.
• Integrate Infobip products into clients’ systems using custom-scripted APIs, SFTP, and other solutions over CPaaS and SaaS services.
• Identify new and innovative use cases for Infobip’s products and solutions.
• Build strong relationships with sales and technical teams.
• Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers.
• Summarize meetings via documentation.
• Maintain a high degree of customer satisfaction during project implementation.
• Collect technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle technical and security questionnaires.
• Ensure projects are delivered on time, within scope, and within budget.

Benefits

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year
• Accrual of up to nine (9) sick days per year
• Carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually
• Performance-driven bonuses
• Regular reviews to support growth and recognize contributions
• Flexible work arrangements (in-person collaboration with remote work and flexible working hours)
• Stock options through ESOP
• Special leave days for life’s big moments
• Hybrid work model
• Internal mobility, upskilling, and mentorship for career development
• Onboarding, mentorship, and training programs
• International mobility opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed