Solution Engineer III

WellSky • Overland Park, KS

23d • Onsite

About The Position

The Solution Engineer III bridges the technical gap between WellSky’s solutions and client needs. The role collaborates with sales, solution development, and implementation teams to understand client requirements, propose technical solutions, and demonstrate the value of WellSky solutions. The position partners with project managers on implementation development tasks, leads discovery and requirements gathering, designs custom solutions, and troubleshoots issues. It also communicates with clients about request feasibility and helps ensure work remains within scope.

The role requires programming and software development experience across the software development lifecycle, including coding, testing, debugging, and delivery. Relevant technologies and tools include SQL, C#, Azure DevOps, Jira, GitHub, web services, and Web APIs. The position requires strong communication and customer-facing problem-solving skills. Experience with AI-assisted development tools and client-facing technical environments is preferred.

The teammate must be willing to work additional or irregular hours as needed, follow security policies and procedures to safeguard company and client information, and be able to sit and view a computer screen for extended periods. WellSky describes an inclusive, collaborative, innovation-oriented culture and lists benefits eligible to full-time teammates.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 4–6 years of relevant work experience.
• Programming and software development experience, including coding, testing, debugging, and delivering technical solutions throughout the software development lifecycle.
• Experience with SQL development and database querying.
• Experience developing applications using C#.
• Experience working with Azure DevOps, Jira, and GitHub.
• Experience building and supporting web services and Web APIs.
• Ability to gather requirements, analyze business needs, and translate technical and non-technical concepts into solution designs and specifications.
• Strong verbal and written communication skills, including the ability to communicate clearly and comfortably with clients and stakeholders.
• Ability to work directly with customers to identify, troubleshoot, and solve complex business and technical challenges.
• Willingness to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods.

Nice To Haves

• Experience using AI-assisted development tools such as Claude, GitHub Copilot, or similar technologies to enhance software development, troubleshooting, documentation, and solution design.
• Demonstrated interest in adopting emerging AI technologies and incorporating AI-enabled tools into daily workflows.
• Experience in consulting, implementation, professional services, or other client-facing technical environments.

Responsibilities

• Partner with project managers to recommend, plan, and execute development implementation tasks aligned with client objectives, and develop recommendations to mitigate project risks.
• Facilitate discovery sessions to gather and document requirements and assess the feasibility of custom solutions.
• Architect custom solutions with a focus on scalability, security, and performance, using development tools and technical modalities.
• Debug custom solution issues and perform root cause analysis, documenting troubleshooting steps and resolutions.
• Demonstrate expert knowledge in at least one solution application, using multiple functionalities, tools, and modalities for effective customization.
• Communicate with clients about request feasibility through tailored explanations and ensure adherence to scope.
• Perform other job duties as assigned.

Benefits

• Medical and prescription drug benefits
• Dental benefits
• Vision benefits
• Mental health support through EAP
• Paid time off
• 13 paid holidays
• 401(k) retirement plan with 100% vesting
• Educational assistance up to $2,500 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior