Solution Consultant

Kraken • New York City, NY

1d

About The Position

Kraken is seeking a Solution Consultant to serve as a product and technical expert for its North American sales team. The role bridges Kraken’s energy-management technology and prospective utility clients’ needs, translating client challenges into solutions and explaining how the platform can improve utility operations and customer service. The consultant works closely with Sales throughout the sales cycle and collaborates with product, engineering, delivery, and marketing teams.

The role involves developing deep product knowledge, leading tailored demonstrations and technical discussions, contributing to proposals and RFPs, addressing client questions, and gathering market and customer insights. It offers autonomy to develop expertise and influence significant sales opportunities across Kraken’s product areas, including billing, data, AI, customer experience, customer information systems, meter data management, CRM, and AI-driven communications. The regional focus is the United States, with opportunities distributed across the team and travel as needed.

Requirements

• Proven experience in pre-sales, solutions architecture, or technical consulting, ideally within the energy industry.
• Strong understanding of cloud-based platforms and software solutions.
• Exceptional communication and presentation skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Experience in software implementation, systems architecture, or business analysis.
• Proficiency in creating sales collateral, including proposals and technical documentation.
• Resourcefulness, adaptability, and a focus on delivering impactful outcomes.
• Ability to build and maintain strong relationships with internal teams and external clients.
• Analytical mindset and proactive approach to problem-solving.
• Familiarity with tender response processes and creating impactful RFP content.
• Flexibility to travel as needed to support sales efforts.
• Must have the right to work in the country of application at the time of application; visa sponsorship is not available.

Nice To Haves

• Previous experience in the energy industry or working with utility companies.
• Knowledge of emerging trends and challenges in the energy sector.
• Experience with CRM tools such as Salesforce and sales enablement platforms.
• Experience with CIS, MDM, CRM, or utility platforms.

Responsibilities

• Develop comprehensive knowledge of Kraken’s features, capabilities, and differentiators.
• Collaborate with the sales team throughout the sales cycle, providing strategic, technical, and relationship-building support.
• Deliver tailored product demonstrations, workshops, and presentations.
• Engage with prospective clients to identify their challenges and map their needs to Kraken’s solutions.
• Create sales collateral, including proposals, presentations, and ad hoc materials.
• Address functional and technical questions from prospective clients.
• Own and contribute to RFPs and tender responses, particularly their functional and technical content.
• Conduct market and industry research to inform prospecting strategies and pre-sales pitches.
• Collaborate with sales, marketing, and product teams, sharing customer insights and influencing product roadmaps.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed