About The Position
UKG is seeking an energetic, customer-focused Sr. Solution Consultant to implement UKG Ready, our award-winning HCM offering. As a Sr. Solution Consultant, you will be part of a growing dynamic team responsible for the high-quality, complete implementation of our core Time and Labor Management (TLM) product. Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess industry specific knowledge of time and labor concepts and regulations and be comfortable working in a fast-paced, exciting environment.
Requirements
- 3+ years experience implementing time & labor management software
- Demonstrated ability to troubleshoot technical issues
- Bilingual (French/English)
Nice To Haves
- Experience with UKG Ready
- Ability to work on 10+ implementation projects simultaneously
- Mentorship experience
- Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
- Excellent communication and consulting skills
- BS/BA degree or equivalent experience
- SHRM, FPC, CPP
- Ability to work in a fast-paced team environment
Responsibilities
- Leveraging your knowledge and experience to consult on best practices and assist clients in designing and building a TLM solution that meets their needs
- Working cross-functionally and amongst a team on new customer implementations
- Acting as the subject matter expert for clients on the UKG Ready product
- Staying up to date on the latest product features and functionality
- Driving consistency into UKG Ready delivery practices by leveraging your implementation experience to define processes and best practices for the services organization
- Using common excel functions, such as VLOOKUP, to format data files and import into UKG Ready
- Proactively communicate with customers and UKG Project Team members to keep them apprised of project status; mitigating and providing solutions for process or product related issues.
- Utilizing critical thinking and problem solving strategies to complete tasks
- Completing project milestones by due dates and keep project tracking tool updated on a weekly basis.
- Creating & build custom reports within product
- Contributing to team objectives that may have impact on the area/group
- Informally mentoring peers based on expertise
Benefits
- performance-based bonus plan
- restricted stock unit awards
- benefits and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
